Betty Allen
Roanoke Rapids,NC
Summary
Specialize in quality,speed and process optimization. Articulate,energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/ACO/Medical Records Clerk
Rural Health Group
Roanoke Rapids, North Carolina
10.2018 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reviewed medical records for accuracy and completion as required by insurance companies
- Assisted with billing, verifying patients' insurance eligibility and benefits, preparing statements and submitting claims
Health Care Claims
Halifax Regional Medical Center
04.2016 - 09.2018
- Review patient insurance information, verify and determine coverage.
- Review claims to determine if correct authorizations are on file.
- Pay,pend, and deny claims according to guidelines.
- Utilize various Microsoft programs ( Word, Excel, etc. )
- Meet and exceed claim metrics
Data Entry Specialist
PNC Bank
10.2012 - 08.2016
- Complete accurate and efficient data entry and database updates to support business operations.
- Improved efficiency in data entry tasks by streamlining processes .
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Identified, corrected and reported data entry errors
Education
GED -
Cornerstone
Georgetown, GA08.2012
Skills
- Product Knowledge
- Paperwork Processing
- Data Entry
- Call Management
- Account updating
- Complaint resolution
- Information security
- Order processing
- Live chat support
- Report generation
- Banking operations support
- Customer service
Education
Georgetown, GA
Skills
- Data Collection
- Account Updating
Contact
Roanoke Rapids, NC 27870
Timeline
Customer Service Representative/ACO/Medical Records Clerk
Rural Health Group
10.2018 - Current
Health Care Claims
Halifax Regional Medical Center
04.2016 - 09.2018
Data Entry Specialist
PNC Bank
10.2012 - 08.2016
GED -
Cornerstone