Angeline O'Connor
Klamath Falls,OR
Summary
Results-driven Graphic Artist with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
12
12
years of professional experience
Work History
Business Owner and Operations manager
Willow Oasis Esthetics & Skin Care L.L.C.
05.2024 - Current
- Licensed through the State of Oregon
- Instructor for Hair, Nails, and Esthetics since 2005
- Specializing in Customer Service
- Skin Care including Facials, Microneedling, Make up Artist
- Office Management.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Graphic Artist Designer
- Web/Social Media platforms
- Adobe Express/All Media
Case Manager
Klamath Lake & Counties Council On Aging
09.2022 - Current
- Specializing in Older Americans Act in providing Case Management and Assistance to the Older Americans in our community
- Graphic Design Artist
- Case Management for Respite programs for Caregivers
- Certified Powerful Tools for Caregivers program instructor
- Certified End-of-life Doula
- Certified Notary
- Case Manager for Veterans through the Veteran Directive Care program
- Case Manager for the Meals on Wheels, Respite, and OPI/OPIM programs
- Web Design
- Social Media and all Media for outreach
- Including working alongside Aging & People with Disabilities personnel on State programs
- Website Design and maintenance
- Ad building and communications to publications such as the Active Seniors
- Fundraising for KLCCOA's programs such as Meals on Wheels, Respite and Home Modifications
- Presentations throughout the community and local resources
- Helping Older Americans in our community find resources and maintain quality of life in a safe environment.
Owner/Life Coach- Certified Life Coach
Tranquility Life Coaching
01.2016 - 11.2023
- Meet with Clients to develop plans to define goals and discover areas that need improvement
- Conflict Resolution, Helping Clients find balance in their lives and teaching basic life skills
- Designing plans and creating attainable and manageable goals for Clients
- Use of Excel, Microsoft Word, and Quickbooks for business management
- Design life plans for clients in general, grief recovery coaching, relationship coaching, wellness coaching, and career coaching
- Web Design/Graphic Design Artist
- Create Media for all platforms
- Follow up with Clients via phone, email, or in-person to make sure the Client is following the goals set and modifying the plan if needed to achieve set goals
- Maintains and files patient information regularly
- Answering phones, sending faxes, and inputting Client data
- Respond to new and current Client requests or questions
- Working with the community by attending events, speaking at presentations, and informing potential clients how to live a positive, happier life.
Instructor
College of Cosmetology
07.2018 - 07.2022
- Licensed Instructor through the State of Oregon
- Instructor for Hair, Nails and Esthetics
- Instruct students on how to build a successful business
- Instruct students on Excellent Customer Service
- Instruct Students on how to Budget for their business and Taxes
- Life Coaching Skills
- Supervised and Instructed over 40 students on the school floor and followed the curriculum (Pivot Point) of cosmetology studies, including chemistry, physiology & Electricity.
Customer Service Representative (Front office)
Lincare
08.2012 - 03.2015
- Customer service on all medical intakes and orders for oxygen, walk-ins, and calls from prescriptions coming into processing insurance, speaking with physicians, and DME distribution
- Operation of the front desk reception area, including but not limited to: Answering calls from medical professionals and clients
- Inputting information and orders into the system
- Processing insurance claims and oxygen prescriptions
- Filing and organization of the front office area
- Creating files and contacting clients and physicians for information
- Budgets for supplies and office invoices
- Customer Service, Cash register, P.O.S
- System, Credit card processing, Banking, and Deposits
- Retail sales.
Education
Criminal Justice -
Klamath Community College
Business Management/Paralegal -
Ashworth College Online
Cosmetology -
College of Cosmetology
Life Coaching, Career Coaching, Wellness Coaching -
Universal Class
Integrated Health Sciences in Nutrition -
American College of Health Sciences
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Website Design
- Media creation
- Employee Training
- Relationship Building
- Team Collaboration and Leadership
- Social Media Marketing
- Project Management
- Staff hiring
- Coaching and Mentoring
References
- Kim Estes, 404 Main St Suite # 6, Klamath Falls, OR, 97601, 541-205-5400, Executive Director at Klamath & Lake Counties Council On Aging
- Cathy Cunningham, 905 Main St #613, Klamath Falls, OR, 97601, 541-880-5594, Executive Director at Almost Family L.L.C.
- Evonne Woods, 403 Main St, Fisher Nicholson, 541-678-0847, Realtor and Professional reference
Additionalreferences
Available upon request
Timeline
Business Owner and Operations manager
Willow Oasis Esthetics & Skin Care L.L.C.
05.2024 - Current
Case Manager
Klamath Lake & Counties Council On Aging
09.2022 - Current
Instructor
College of Cosmetology
07.2018 - 07.2022
Owner/Life Coach- Certified Life Coach
Tranquility Life Coaching
01.2016 - 11.2023
Customer Service Representative (Front office)
Lincare
08.2012 - 03.2015
Business Management/Paralegal -
Ashworth College Online
Cosmetology -
College of Cosmetology
Life Coaching, Career Coaching, Wellness Coaching -
Universal Class
Integrated Health Sciences in Nutrition -
American College of Health Sciences
Criminal Justice -
Klamath Community College
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