Justin Roberts
Cincinnati,OH
Summary
Dynamic operations manager and former business owner with a proven track record at JCR Logistics, LLC, excelling in customer relations and strategic decision-making. Skilled in project management and quality assurance, consistently exceeding customer expectations and enhancing company reputation through meticulous attention to detail and a driven approach.
Overview
28
28
years of professional experience
Work History
Business Owner/Operations Manager
Self-employed
01.2009 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Freight Coordinator
JCR Logistics, LLC
02.2001 - 01.2009
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Mitigated risk of shipment delays or damages by closely monitoring cargo conditions during transit.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Balanced priorities under high-pressure situations to maintain optimal service levels across multiple accounts simultaneously.
Welder
JBH Inc.
06.1997 - 10.2001
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Welded in flat, horizontal, vertical, and overhead positions.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Inspected welds and checked critical measurements to meet specifications.
- Fabricated shop parts directly from blueprints.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Improved customer satisfaction by delivering custom welding projects ahead of scheduled deadlines.
Education
Associate of Applied Science - Mechanics
Indiana Tech
Indianapolis, IN01-1998
Associate of Applied Science - Welding
Heartland Community College
Normal, IL01-1997
High School Diploma -
Tri Valley High Scgool
Downs, IL01-1996
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Project management
- Strategic Decision-making
- Issue resolution
- Operations management
- Budget control
- Purchasing and planning
- Quality assurance
Timeline
Business Owner/Operations Manager
Self-employed
01.2009 - Current
Freight Coordinator
JCR Logistics, LLC
02.2001 - 01.2009
Welder
JBH Inc.
06.1997 - 10.2001
Associate of Applied Science - Mechanics
Indiana Tech
Associate of Applied Science - Welding
Heartland Community College
High School Diploma -
Tri Valley High Scgool