Open To Work
Angeline Tamayo
WTW
Miami Gardens,FL
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Customer Service RepresentativeBilingual Customer Service RepresentativeSales Associate
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Career advancementPersonal development programsWork from home optionWork-life balance
3
Languages
4
years of professional experience
Customer Service Professional experienced in issue resolution and client relations. Achieved high customer satisfaction through effective communication, critical thinking, and collaboration in high-pressure environments. Focused on enhancing service delivery and streamlining processes to drive operational efficiency.
Work History
Customer Service Representative
8 Months- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed customer requests using company-specific software for efficient service delivery.
- Collaborated with team members to resolve complex customer issues effectively.
- Maintained detailed records of customer interactions for future reference and analysis.
- Provided product information and guidance, improving customer understanding and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Managed customer accounts, ensuring accurate information and timely updates.
General Warehouse Associate
2 Months- Operated warehouse equipment to efficiently move and organize inventory within designated areas.
- Conducted quality control checks to ensure accuracy of order fulfillment and prevent shipping errors.
- Implemented process improvements that enhanced workflow efficiency during peak operational periods.
- Assisted in training new associates on safety protocols and efficient picking and packing procedures.
- Collaborated with team members to achieve daily productivity targets while adhering to safety standards.
- Monitored stock levels and reported discrepancies to management for timely resolution and restocking.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Operated RF scanners to track merchandise and verify contents of containers.
Cashier
4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained clean and organized checkout areas to enhance operational efficiency.
- Collaborated with team members to manage high-volume customer flow during peak hours.
- Monitored inventory levels at checkout, reporting discrepancies to management promptly.
- Welcomed customers and helped determine their needs.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bilingual Customer Service Representative
6 Months- Streamlined communication processes between departments to improve service efficiency.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Assisted in troubleshooting product issues, utilizing problem-solving skills for effective resolution.
- Developed training materials for new hires, fostering a supportive learning environment.
- Led initiatives to optimize workflow processes, contributing to improved operational efficiency.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Sales Associate
1 Year 3 Months- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to promote products and maximize sales potential.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
Cashier/ Manager
1 Year 4 Months- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Implemented inventory management practices to reduce losses and improve stock accuracy.
- Developed scheduling strategies to optimize staffing levels during peak hours for improved efficiency.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Adapted to dynamic work environment, learning new processes quickly to enhance service quality.
- Handled escalated inquiries with professionalism, demonstrating effective problem-solving skills.
Education
High School Diploma
- Honor Roll Principal 2025
- Extracurricular Activities: Basketball Manager
- Extracurricular Activities: Athletic Trainer
Skills
Customer service
Call center operations
Client relations
Issue resolution
Customer satisfaction metrics
Data management
Computer skills
Microsoft Excel
Microsoft Outlook
Scheduling
Appointment management
Critical thinking
Active listening
Telephone etiquette
Presentation skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
General Warehouse Associate
Amazon
11.2025 - 01.2026Read More
Customer Service Representative
WTW
08.2025 - 04.2026Read More
Cashier
Walmart
06.2025 - 10.2025Read More
Bilingual Customer Service Representative
Avon
01.2025 - 07.2025Read More
Sales Associate
Drip NJ
08.2023 - 11.2024Read More
Cashier/ Manager
Zatic Snaks
05.2022 - 09.2023Read More
American Senior High School
High School Diploma
Read More