Angelique Alford
Edgewood,United States
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player. Skilled at resolving customer concerns.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Remedi Seniorcare
01.2023 - Current
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Customer Support Specialist
Comcast
07.2020 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Customer Resolution Specialist
IKEA
03.2019 - Current
- Identified and assessed customer's needs quickly and accurately.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
Pharmacy Technician
Walgreens
01.2016 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
Education
High School Diploma -
Edgewood High School
Edgewood, MD06.2016
Skills
- Effective communication skills, focused on relationship building and networking
- Proven leadership skills, with a strength in coaching and developing people
- Well-developed organizational and problem-solving skills
- Proficient in multiple operating platforms and processes
- Strength in leading through change and conflict
- Able to focus & multitask in a busy office environment
- Able to measure and analyze data, reporting service standards through ad hoc reports
- Adaptable and flexible in a changing retail environment
- Customer focused, finding creative solutions to complex service issues
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Lead Pharmacy Technician
Remedi Seniorcare
01.2023 - Current
Customer Support Specialist
Comcast
07.2020 - Current
Customer Resolution Specialist
IKEA
03.2019 - Current
Pharmacy Technician
Walgreens
01.2016 - 03.2022
High School Diploma -
Edgewood High School
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