Angelique C. Henderson
Summary
Experienced Benefits Manager skilled in leading benefits strategies, M&A, vendor relationships and open enrollment initiatives. Proven track record in HRIS systems and project management, with a successful wellness program implementation that increased employee participation by 30%. Effective communicator focused on enhancing employee education and organizational performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Benefits/HRIS Manager
royalhouse partners
01.2023 - 07.2024
- Serves as SME in Health & Welfare Benefits, wellness, retirement and leave of absence policies and programs.
- Develop and execute a forward-thinking total rewards strategy encompassing compensation, health, welfare, retirement, wellness, and leave programs, ensuring alignment with organizational goals and industry benchmarks.
- Lead the design and implementation of competitive compensation structures, including base pay, incentives, equity plans, and recognition programs, to support talent acquisition and retention.
- Oversee the strategic planning and execution of the annual Open Enrollment process, including renewal strategy, employee communications, educational materials.
- Monitor market trends and benchmarks to ensure compensation and benefits programs remain competitive, equitable, and aligned with the organization’s total rewards philosophy.
- Build and manage relationships with benefits brokers, compensation consultants, carriers, and third-party vendors to optimize service levels, cost efficiency, and program effectiveness.
- Collaborate with Finance to develop and manage the total rewards budget, balancing cost control with competitive offerings.
- Ensure compliance with all federal, state, and local regulations (e.g., ERISA, ACA, HIPAA, FMLA, COBRA) and oversee timely completion of regulatory filings, including 5500s, 1094/95C, and plan audits.
- Oversee the administration of the 401(k) plan, partnering with administrators, financial planners, and auditors to ensure compliance and employee engagement.
- Serve as HRIS SME (HCM, Compensation, Absence, Reporting), leading configuration, troubleshooting, and ongoing enhancements.
- Oversee all HRIS operations and roadmap execution; ensure system stability, user access controls, and data integrity.
- Build a long-term HR tech strategy aligned to enterprise goals; guide technology investment decisions and ROI evaluations.
- Lead HRIS-related projects from scope to delivery (e.g., integrations, updates, optimization).
- Own vendor management for all HRIS and related HR systems and services.
- Deliver HR data insights, executive dashboards, and compliance-aligned reporting.
- Support cross-functional collaboration across Recruiting, Payroll, Benefits, Compensation, and Talent.
- Train HR and business users on best practices and drive adoption of self-service tools.
- (ROLE ENDED DUE TO PE FIRM SELLING PLATFORM)
Benefits Manager
Primesource building products
08.2024 - 05.2024
- Guide the daily administration of company health and welfare, wellness, retirement, tuition reimbursement, relocation, leave of absence, and paid time off programs while building clear policies that support employees and families.
- Direct the performance of all external partners—including health and welfare TPAs, relocation providers, and leave administrators—by reviewing service quality, coordinating problem-solving, and encouraging an employee experience rooted in care and accuracy.
- Serve as an escalation resource for the Benefits team and oversee complex questions involving relocation, education assistance, wellness, and similar programs.
- Lead benefits projects from early development through implementation, crafting change-management plans and coordinating with HR, IT, Payroll, and Finance.
- Partner with Finance to build monthly analytics reporting, monitor claim trends, and support programs that manage high-cost drivers and protect company resources.
- Ensure accurate and timely government filings while supporting the team’s daily compliance with ACA, ERISA, DOL, IRS, and state requirements.
- Assess medical managed care programs with our administrator to confirm quality, value, and alignment with Leprino’s investment in employee wellbeing.
- Coordinate with the Broker of Record on benchmarking and contribute to the redesign or development of benefits policies that reflect external market standards.
- Lead domestic and international Open Enrollment, partnering with UKG and external service teams to test system updates, validate business requirements, and ensure employees receive clear, supportive communication.
- Build engaging benefits communications, present plan-year updates, and offer year-round education that helps employees make confident decisions for themselves and their families.
- Guide wellness initiatives, including biometric screenings, and events that promote participation and awareness.
- Coach and develop the Benefits team, encouraging collaboration, growth, and strong partnerships across the HR community.
- Support ad-hoc reporting and create resources, dashboards, and materials that help employees understand their benefits clearly and efficiently.
Benefits & HRIS Sr. Manager
windigo LOGISTICS
01.2021 - 01.2023
- Acted as a strategic partner to the corporate team to develop and implement strategies and initiatives related to employee benefits.
- Developed strong working relationships with employee/partner groups, as well as internal colleagues across company to accomplish key health and welfare benefits objectives and compliance.
- Maintained strong relationships with vendors, brokers, and carriers for seamless administration.
- Managed the day-to-day administration of health and core benefit programs including retirement, medical, dental, spending accounts, life, disability, and other ancillary benefit plans, and policies for union and non-union employees.
- Oversaw benefit plan compliance by partnering with benefits brokers to ensure all benefit plans meet federal and state requirements including, but not limited to Plan Audits, 5500 filings, Discrimination Testing, OSHA reporting, ACA reporting and HIPAA required notices.
- Worked directly with HR personnel to ensure all sponsored benefit plans are administered in compliance with all federal and state laws and regulations including, but not limited to ACA, ERISA, HIPAA, COBRA, ADA and FMLA.
- Served as resource for our internal staff in their efforts to continuously improve their processes and drive efficiencies, eliminate manual processes and improve the overall employee experience.
- Maintained knowledge of best practices and new technologies in benefits administration.
- Developed benefits onboarding (design, deliver and maintain accurate benefits materials and orientations).
- Managed enrollments (setting up and managing Open Enrollment, creating OE guides, running reports to ensure timely and complete enrollment, auditing and comparing vendor billing and enrollment records, and analyzing processes for efficiency and compliance).
- Trained staff and serve as escalation point in responding to daily benefits questions and claims issues.
- Oversaw the functionality of feeds in ADP 401k health and welfare vendors, ensure accuracy and completeness.
- Installed approved new plans or changes to existing plans by preparing announcement materials, plan summary documents and other media for communicating plans to employees.
- Conducted training/seminars and arranged for enrollment. Advice and counsel management and employees on existing benefits.
- Approved billing and assist in projecting cost for benefits.
- Proactive management and day-to-day administrative oversight over all employee leave of absence programs.
- Developed strategic communications designed to educate employees on benefit options, drive engagement on wellness initiatives.
- Oversaw the development of wellness program plan design and initiatives for company.
- Developed initial budgetary recommendations and document spending. Monitor and operate within the parameters of the approved health and welfare budget with respect to daily operations, seeking approval for escalated expense and initiatives.
- Analyzed processes to ensure efficiency; make suggestions for improvements.
- Ensured that all information available to employees (inclusive of legal documentation/notices, links, benefit offerings and programs) is up to date.
- (Largest 3pl for king sooper/kroger)
Senior UltiPro-Benefits/HRIS ANALYST
aimbridge hospitality
01.2020 - 01.2021
- Managed benefits systematically via HRIS.
- Oversaw all LOA, FMLA, Intermittent FMLA, ADA, and Workers Compensation auditing processes and procedures.
- Performed regular audits, including 401k, to ensure proper payroll deductions, compliant benefits check-ins, and return-to-work dates (Maternity, Paternity, Family, and medical cases).
- Built out union plans based upon CBA structure.
- Managed Open enrollment life cycle.
- Approved/verified QLE’ specifications.
- Built and updated vendor file feeds based on client specifications.
- Pushed out benefit notifications and communications.
- Analyzed processes to ensure efficiency; make suggestions for improvements.
- Audited/approved invoicing for benefits and retirement invoicing.
Benefits/HRIS Analyst
Guckenheimer/iss food services
01.2019 - 12.2019
- Contracted to be the SME for HRIS/Benefits for the new companies. The parent company was in the process of transitioning the entire company over to SuccessFactors and Global plans.
- (Contract ROLE)
HR Manager
City credit union
01.2017 - 12.2019
- Collaborated with Finance partners to optimize value and mitigate risk in Total Rewards programs.
- Advised executives on compensation and benefits, delivering data-driven insights for strategic decisions.
- Aligned HR strategies across employee lifecycle, enhancing talent acquisition and engagement initiatives.
- Developed metrics to evaluate effectiveness of compensation and benefit programs on talent retention.
- Established clear policies related to compensation and benefits for team clarity and understanding.
- Communicated total rewards value to foster transparency and trust among employees.
- Educated team members on benefits and compensation through written and verbal communications.
- Ensured compliance with government regulations by updating practices and policies regularly.
Benefits Manager
Proctor & Gamble
01.2016 - 12.2017
- Provide daily support to employees, respond to benefit inquiries, and assist in benefits claim issues and plan changes.
- Ensure the accuracy of all benefit enrollments.
- Process life status changes and update carriers.
- Ensure legal compliance and timely reporting of 5500’s, audits, FMLA, ADA, Medicare Part D, SAR, Summary Plan Descriptions, and CMS.
- Administer and manage established employee wellness benefits and 401 K plans.
- Work closely with Payroll to ensure correct deductions, contributions, and payments.
- Provide accurate records for 401K annual audit.
- Manage open enrollment for the company with multiple business units with various contribution strategies.
- Develop strategies to improve enrollment rates and overall employee experience.
- Conduct new hire orientations for corporate and remote employees.
- (contract position)
Leave of Absence Manager
DuPage Medical group
01.2014 - 12.2016
- Manage the day-to-day LOA administration for clients and develop and maintain relationships with their HR and benefits teams, managers, employees and corporate counsel as needed.
- Effectively supported all LOA administration cases to include general administration and compliance with Federal, State and local regulations related to leaves including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company specific leave programs such as Paid Parental Leave.
- Provided excellent customer service by ensuring timely responses while offering education along with expert guidance to all potential LOA inquiries.
- Developed and created reporting functions in the system catered to the client’s needs.
- Monitored and identified opportunities for efficiencies within the client’s and OneDigital’s leave processes to ensure they are efficient and compliant.
- Participated in and supported the team with specific LOA and compliance projects.
- Worked closely with clients to provide suggestions and guidance as it relates to leave policy, processes and specific employee scenarios that may need additional attention.
- Properly engaged with employees in the interactive process and document the process concerning reasonable accommodation.
- (contract position)
SR. Benefits Administrator Consultant
Dallas Independent School district
Dallas, USA
01.2010 - 12.2012
- Researched and resolved escalated issues by working with employees, third-party administrator and vendors as necessary.
- Interpreted and administered STD, LTD, FMLA and other leave programs.
- Conducted New Employee Orientation for Benefits and Leaves Administration.
- Responsible for ensuring the integrity and accuracy of the importing and exporting of data information to and from the third-party administrator and vendors.
- Ensured that internal processes, as they relate to payroll deductions for our benefits plans, are followed and administered correctly.
- Reviewed and audited benefit invoices/wires/claims billing from vendors and processes for payment.
- Facilitated annual enrollment training for HR Staff and outsourced call center.
- Dallas, TX
Benefits Educator
united healthcare
Dallas, USA
01.2009 - 12.2012
- Created and delivered engaging presentations to inform and educate HR and employee populations.
- Developed and met needs of clients based on benefit offerings.
- Worked with client HR teams to provide ongoing training to employee populations.
- Traveled to client site to conduct Open Enrollment trainings, job fairs, lunch and learns and one-on-ones with executives.
- (MYUHC.COM) – Dallas, TX
Benefits Supervisor
CVS Pharmacy
01.2006 - 12.2009
- Provide day-to-day customer service by responding to teammate benefit and leave of absence inquiries via ticketing system, email, and phone.
- Manage the New Hire Benefits sessions.
- Process Medical Support Orders and Life events.
- Supervise Benefits customer care team.
Benefits Administrator
CVS Pharmacy
01.2002 - 12.2006
- Provide day-to-day customer service by responding to teammate benefit and leave of absence inquiries via ticketing system, email, and phone.
- Manage the New Hire Benefits sessions.
- Process Medical Support Orders and Life events.
- Supervise Benefits customer care team.
Education
BS - Human Relations Business Development
Amberton University
Garland, TXAAS - Accounting
ROBERT MORRIS
Chicago, ILSix Sigma - Yellow Belt
Skills
- Microsoft Office Suite
- ServiceNow
- PeopleSoft
- Outlook
- ExponentHR
- ADP Workforce Now
- ICIMS
- Oracle HCM
- Paycom
- Paycor
- Paylocity
- BambooHR
- SuccessFactors
- UKG
- UltiPro
- Workday
- Lawson
- Siebel
- Taleo
- Ceridian Dayforce
- Citrix
- Smartsheets
- Problem solving
- Six Sigma Yellow Belt certification
- Communication skills
- Presentation skills
- Project management
- Analytical thinking
- Critical thinking
- Coaching and counseling
Certification
Six Sigma, Yellow Belt
Timeline
Benefits Manager
Primesource building products
08.2024 - 05.2024
Benefits/HRIS Manager
royalhouse partners
01.2023 - 07.2024
Benefits & HRIS Sr. Manager
windigo LOGISTICS
01.2021 - 01.2023
Senior UltiPro-Benefits/HRIS ANALYST
aimbridge hospitality
01.2020 - 01.2021
Benefits/HRIS Analyst
Guckenheimer/iss food services
01.2019 - 12.2019
HR Manager
City credit union
01.2017 - 12.2019
Benefits Manager
Proctor & Gamble
01.2016 - 12.2017
Leave of Absence Manager
DuPage Medical group
01.2014 - 12.2016
SR. Benefits Administrator Consultant
Dallas Independent School district
01.2010 - 12.2012
Benefits Educator
united healthcare
01.2009 - 12.2012
Benefits Supervisor
CVS Pharmacy
01.2006 - 12.2009
Benefits Administrator
CVS Pharmacy
01.2002 - 12.2006
BS - Human Relations Business Development
Amberton University
AAS - Accounting
ROBERT MORRIS