Angelique Cribb
Deltona,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management and customer service. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
KFC Restaurant
01.2023 - Current
- Supervised daily operations to ensure optimal service quality and adherence to company standards.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and staffing.
- Resolved customer complaints quickly, fostering a positive dining experience and increasing satisfaction rates.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
Burger King
10.2020 - 12.2022
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained and mentored team members on operational procedures and customer service techniques.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store opening and closing
- Team building and leadership
- Attention to detail
- Customer service management
- Team management
- Goals and performance
- Flexible schedule
- Training management
Timeline
Assistant Store Manager
KFC Restaurant
01.2023 - Current
Assistant Manager
Burger King
10.2020 - 12.2022