Angelique Davies
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and adaptability at Colorado Technical University to enhance project deliverables and cybersecurity measures. My tenure at Walmart and Flip Belt honed my leadership and operational skills, achieving streamlined processes and improved customer satisfaction. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT/Support position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student
Colorado Technical University
Online/ Colorado Springs
07.2019 - 08.2023
- Collaborated on group projects to complete professional deliverables.
- Conducted thorough testing procedures to identify and rectify application bugs before deployment.
- Participated in Agile methodologies such as Scrum sprints for iterative development cycles and continuous improvement efforts.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Implemented cybersecurity measures to protect sensitive data from potential threats.
- Optimized database structures, ensuring faster query response times and improved data integrity.
- Troubleshot technical issues, reducing downtime and maintaining smooth operations.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
Warehouse Lead
Flip Belt
Louisville, CO
08.2017 - 09.2019
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained open lines of communication between management and staff, fostering a positive work atmosphere conducive to collaboration and problemsolving.
- Performed inventories and stocked new equipment and [Product].
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Department Manager
Walmart
Wheat Ridge, CO
01.2015 - 03.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Prepared annual budgets with controls to prevent overages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
GED -
Emilly Griffith
Denver, COBachelor of Science - Information Technology
Colorado Technical University
Colorado Springs08.2023
Skills
- Fast Learner
- Positive Attitude
- Time Management
- Attention to Detail
- Punctual and Reliable
- Computer Skills
- Customer Service
- Energetic and Enthusiastic
- Active Learning
- Team Support
- MS Office
- Research
- Email and Telephone Etiquette
- Data Entry
- Information Literacy
- Information Research and Sourcing
- Operations Support
- Call Response and Transfer
- Multitasking
- Organizational Skills
- Problem-Solving
- Decision-Making
- Excellent Communication
- Data Analysis
- Issue Research
- Problem-solving abilities
- Self Motivation
- Adaptability and Flexibility
Certification
COMPTIA NETWORK+
Network management academic achievement
Network architecture
Network operation
Network security
troubleshooting
Industry standards, practices and network theory
Timeline
Student
Colorado Technical University
07.2019 - 08.2023
Warehouse Lead
Flip Belt
08.2017 - 09.2019
Department Manager
Walmart
01.2015 - 03.2018
GED -
Emilly Griffith
Bachelor of Science - Information Technology
Colorado Technical University