Angelique Devincentis
Fleetwood,USA
Summary
Achieved high customer satisfaction by delivering exceptional service in multiple roles.,Utilized business administration knowledge to enhance performance as a cashier and server.,Drove team success as a supervisor, effectively managing 15-20 employees.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Munson Restaurants
New Rochelle, NY
04.2019 - Current
- Assisted kitchen team with timely food order delivery and upholding quality standards.
- Created and updated seating charts to improve table turnover and increase restaurant capacity.
- Addressed customer complaints quickly and effectively to foster a positive dining experience for all guests.
- Supported staff training on POS systems to enhance order accuracy and payment processing efficiency.
- Performed regular evaluations for front of house staff and provided constructive feedback for improvement.
- Oversaw inventory management for front of house supplies including menus, napkins, and condiments.
- Kept dining area clean and organized to maintain an inviting atmosphere for guests.
- Built relationships with regular customers to deliver personalized service and enhance their dining experience.
Front Desk Associate
24 Hour Fitness
Pelham, NY
01.2024 - 01.2025
- Facilitated a welcoming environment by greeting guests and establishing a positive company impression.
- Directed a high volume of incoming calls to appropriate departments or personnel.
- Oversaw appointment scheduling and maintained organized calendars for various staff members.
- Managed all incoming and outgoing mail and package deliveries with efficiency.
- Ensured the front desk area remained clean and organized at all times.
- Addressed customer inquiries promptly in-person, via phone, or email, effectively resolving issues.
- Maintained an accurate visitor logbook, recording necessary details for security compliance.
- Coordinated with team members to ensure seamless interdepartmental communication.
- Generated comprehensive reports on daily activities, including visitor traffic and call volumes, for management analysis.
- Processed confidential information with the utmost care, following strict confidentiality guidelines.
- Served as main contact for building maintenance requests, including repairs and cleaning services.
- Rolled out a digital check-in system, enhancing operational efficiency and shortening wait times.
Education
Bachelor's degree - Business Law
Lehman College
Bronx, NY03.2024
Skills
- Assisted customers with inquiries to provide effective solutions
- Delivered customer service support to enhance satisfaction
- Demonstrated a strong work ethic in all tasks performed
- Provided exceptional customer service to build loyalty
- Managed cash transactions accurately and efficiently
- Engaged with guests to create positive experiences
- Prioritized service needs to optimize customer interactions
- Oversaw order management processes to ensure timely fulfillment
- Executed task prioritization to meet deadlines
- Completed administrative tasks accurately and promptly
- Coordinated appointment scheduling to maximize efficiency
- Maintained health and safety awareness in service environments
- Collaborated as a team player to achieve common goals
- Operated multi-line telephone systems to manage incoming calls
- Utilized organizational proficiency to maintain workflow
- Provided clerical support to enhance office operations
- Managed reception desk operations to ensure professional front-line service
- Processed payments efficiently to facilitate transactions
- Facilitated staff training and development for skill enhancement
Certification
Driver's License
Languages
Spanish
English
Additional Information
ServSafe Certified
Timeline
Front Desk Associate
24 Hour Fitness
01.2024 - 01.2025
Shift Leader
Munson Restaurants
04.2019 - Current
Bachelor's degree - Business Law
Lehman College