Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Devereux Advanced Behavioural Health
Berwyn, PA
Direct Support Professional
02.2022 - Current
Job overview
Monitored progress and documented patient health status changes to keep care team updated.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Completed regular check-ins and progress report for each client.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician.
ANEA Holdings
Philadelphia, PA
Owner
11.2018 - 02.2022
Job overview
Managed day-to-day business operations.
Reconciled daily sales, returns and financial reports in QuickBooks.
Maintained up-to-date administrative records to monitor operational conditions.
Consulted with customers to assess needs and propose optimal solutions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Created and monitored promotional approaches to increase sales and profit levels.
Mgm National Harbor Casino
Oxon Hill, MD
Table Games Supervisor
11.2016 - 11.2018
Job overview
Watched closely to catch errors and notified surveillance of irregularities.
Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
Coordinated staff schedules, rotations and breaks.
Monitored expenses, budgets and accounts to identify discrepancies.
Trained, supervised and evaluated workers.
Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
Harrah’s Chester Casino
Chester, PA
Dual Rate Table Games Supervisor
08.2010 - 11.2016
Job overview
Monitored chips purchases, table inventories and player win ratios.
Watched closely to catch errors and notified surveillance of irregularities.
Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Education
Temple University
Philadelphia, PA
Some College (No Degree) from Finance And Accounting
Walter Biddle Saul High School
Philadelphia, PA
High School Diploma
06.2005
Skills
Microsoft Office
Records Management
Complex Problem-Solving
Inventory Control Processes
Customer Service
Administrative Management
Problem Identification
Multitasking and Time Management
Service Documentation
Standards Compliance
Timeline
Direct Support Professional
Devereux Advanced Behavioural Health
02.2022 - Current
Owner
ANEA Holdings
11.2018 - 02.2022
Table Games Supervisor
Mgm National Harbor Casino
11.2016 - 11.2018
Dual Rate Table Games Supervisor
Harrah’s Chester Casino
08.2010 - 11.2016
Temple University
Some College (No Degree) from Finance And Accounting