Angelique Ervin
Detroit,Michigan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Presidents Club Credit Expert
Rocket Mortgage (Quicken Loans)
Detroit , MI
2018.02 - 2022.05
- Managed employees to maximize productivity while training staff on best practices and protocols.
- Supported approximately 20 Team Members
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Led operational team in creation, roll out and management of new product that created seamless process updates.
Senior Training Specialist
Rocket Mortgage (Quicken Loans)
Detroit , MI
2016.09 - 2020.02
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Senior Condo Analyst
Rocket Mortgage (Quicken Loans)
Detroit , MI
2015.02 - 2016.09
- Identified and resolved problems through root cause analysis and research.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Researched Condo protocols through Conventional and Government loans
- Printed and reconciled checks for management companies, Home owners associations and insurance compenies
Education
Associate of Applied Business - Human Resource Management
Baker College
Flint, MI06.2014
Skills
- Leadership and People Development
- Process Improvement
- Talent Recruitment
- Integrity and Transparency
- Employee Motivation and Performance
- Quality Assurance
- Staff Training
Timeline
Presidents Club Credit Expert
Rocket Mortgage (Quicken Loans)
2018.02 - 2022.05
Senior Training Specialist
Rocket Mortgage (Quicken Loans)
2016.09 - 2020.02
Senior Condo Analyst
Rocket Mortgage (Quicken Loans)
2015.02 - 2016.09
Associate of Applied Business - Human Resource Management
Baker College
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