Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic
Amy Meacham

Amy Meacham

Ecorse,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Presidents Club Communications Specialist

Rocket Connections
Detroit, MI
01.2023 - Current
  • Maintained professionality and efficiency while working closely with leadership.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed effective working relationships with team members across multiple departments.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Marketing and Advertising

Infinity
Farmington Hills, MI
09.2018 - 11.2020
  • Increased traffic to Advertisers Websites by developing and implementing attention-grabbing professional ads.
  • Created, monitored, and optimized keyword bids across multiple accounts.
  • Built custom audiences by leveraging Google Analytics data and other 3rd party sources.
  • Generated weekly performance reports for clients detailing campaign results.
  • Devised updates to company online presence, including main business website.
  • Conducted research to determine ideal markets for products and services.

Education

GED -

Southgate Adult Education
Southgate, MI
01.1987

Skills

  • Advertising and Marketing
  • Campaign Development
  • Marketing
  • Brand Promotion
  • Customer Service
  • Quality Assurance
  • Call Control
  • Product Upselling
  • 90 WPM
  • Call Center Operations
  • Providing Customer Support
  • Communicating With Clients
  • Call Center Customer Service
  • Sales Expertise

Accomplishments

  • Was promoted from Customer service entry level to Senior, Executive then Presidents Club. Nominated Rockstar for exceptional production consistently for 3 years.

Certification

  • Google Ads Certified

References

References available upon request.

Timeline

Presidents Club Communications Specialist

Rocket Connections
01.2023 - Current

Marketing and Advertising

Infinity
09.2018 - 11.2020

GED -

Southgate Adult Education

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Amy Meacham