Angelique Esprit
Metairie,LA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated by supervising daily activities and fostering a positive work environment. Skilled in problem-solving and time management, adept at driving efficiency and improving service quality with a keen eye for detail and a collaborative spirit.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Uber
New Orleans, LA
02.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Office Administrative Assistant
Metro Security Inc.
3226 Roman Street
06.2016 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Hostess \ Special Events Operations
House Of Blues
225 Decatur Street
05.2016 - 07.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Assistant Manager
Domino's Pizza Inc.
1701 Tchoupitoulas Street
06.2013 - 07.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
John F. Kennedy High School
New Orleans, LA05.2006
Skills
Positive Attitude
Customer Service
Valid Driver's License
Teamwork and Collaboration
Punctual and Reliable
Problem-Solving
Time Management
Attention to Detail
Dependable and reliable
Roads and highways knowledge
Accomplishments
- Achieved [Employee of the year] by maintaining good customer relationship skills and providing exceptional contributions, performance with accuracy and efficiency.
Timeline
Office Administrative Assistant
Metro Security Inc.
06.2016 - 07.2020
Hostess \ Special Events Operations
House Of Blues
05.2016 - 07.2019
Delivery Driver
Uber
02.2016 - Current
Assistant Manager
Domino's Pizza Inc.
06.2013 - 07.2015
High School Diploma -
John F. Kennedy High School