ANGELIQUE Fenslage
Andover,OH
Summary
Dynamic Patient Service Representative with extensive experience at Ashtabula Regional Medical Center, excelling in customer service and HIPAA compliance. Proven track record in enhancing patient satisfaction through effective insurance verification and compassionate support. Skilled in managing patient records and fostering positive relationships, ensuring a seamless healthcare experience.
Work History
Patient Service Representative
Ashtabula Regional Medical Center
- Assisted patients with appointment scheduling and insurance inquiries, ensuring smooth intake process.
- Managed patient records using electronic health record (EHR) systems to maintain data accuracy.
- Provided support in coordinating patient referrals, enhancing continuity of care across departments.
- Resolved patient concerns promptly, improving overall satisfaction and fostering positive relationships.
- Educated patients on services offered, facilitating informed decisions regarding their healthcare needs.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
CNA
Ashtabula Regional Medical Center
- Assisted patients with daily living activities, promoting comfort and dignity.
- Monitored vital signs, documenting changes to ensure patient safety.
- Collaborated with nursing staff to implement care plans effectively.
- Maintained cleanliness and hygiene standards in patient environments.
- Provided emotional support to patients and families during challenging times.
- Educated patients on health management and wellness practices.
- Participated in training new staff on best care practices and procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Unit Clerk
Ashtabula Regional Medical Center
- Assisted patients with appointment scheduling and insurance inquiries, ensuring smooth intake process.
- Managed patient records using electronic health record (EHR) systems to maintain data accuracy.
- Provided support in coordinating patient referrals, enhancing continuity of care across departments.
- Resolved patient concerns promptly, improving overall satisfaction and fostering positive relationships.
- Educated patients on services offered, facilitating informed decisions regarding their healthcare needs.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma -
Skills
Customer service
HIPAA compliance
Insurance verification
Patient confidentiality
Patient greeting
Eligibility determination
Medical insurance
Directing callers
Medicaid
Phone etiquette
Healthcare industry
Patient admitting
Call screening
Patient check-in
Registration and admissions
Timeline
Patient Service Representative - Ashtabula Regional Medical Center
CNA - Ashtabula Regional Medical Center
Unit Clerk - Ashtabula Regional Medical Center
Lakeside High School - High School Diploma,