Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angelique Gelpi Alvarado

Killeen,TX

Summary

Dynamic Operations Manager with a proven track record at Solix Inc, excelling in team leadership and operational efficiency. Recognized for enhancing employee retention and fostering a positive work environment. Skilled in problem-solving and performance monitoring, driving accountability and achieving high customer satisfaction through effective communication and conflict resolution.

Overview

7
7
years of professional experience

Work History

Operations Manager

Solixinc
10.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Supervisor

Solixinc
04.2019 - 10.2020
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Coordinated with other departments to ensure smooth operation and timely completion of projects.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Customer Service Representative

Solixinc
08.2018 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

No Degree - Forensic Science

American Public University
Charleston, WV

Skills

  • Problem-solving
  • Team leadership
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Performance monitoring
  • Employee motivation
  • Maintaining compliance
  • Project leadership
  • Client relations

Accomplishments

  • Promoted to Operations Manager after 2 years with the company.

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Solixinc
10.2020 - Current

Supervisor

Solixinc
04.2019 - 10.2020

Customer Service Representative

Solixinc
08.2018 - 04.2019

No Degree - Forensic Science

American Public University

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