Angelique Georges
Manchester,NH
Summary
Dynamic customer service professional with over five years of experience, demonstrating exceptional active listening skills and a strong sense of compassion for diverse customer needs. Holding a Bachelor's degree in Sociology, a deep understanding of various demographics enhances the ability to effectively address medical requirements. Committed to continuous learning and growth within the healthcare sector, aspiring to leverage expertise in a medical office support role that prioritizes patient care and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Amoskeag Health
02.2025 - Current
- Used Athena to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
Sales Associate
Bath & Body Works
09.2024 - 12.2025
- Answered customer questions about products .
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Online Personal Shopper
Walmart
01.2024 - 08.2024
- Locate, prepare, and package merchandise orders prior to pick up
- Make appropriate product substitutions
- Consult with the customer as needed to ensure satisfaction
Apprentice Optician
Manchester-Bedford Eyecare
09.2023 - 11.2023
- Utilized both written and visual graphics to educate patients on doctor diagnoses
- Completed warranty and non-warranty frame repairs for patients
- Actively researched resources to make glasses more affordable for patients
Apprentice Optician
Nashua Eye Associates
09.2022 - 09.2023
- Advise patients on different frames and lenses based on prescriptions.
- Trouble-shoot vision issues in multi-focal lenses
- Actively listen to patients visual and cosmetic concerns
- Transpose prescriptions
Lab Technician/Quality Control
MyEyeDr
03.2022 - 09.2022
- Inspect incoming glasses orders
- Run Repairs
- Serve as intermediary between labs, insurances, & the local office
- Process warranties
PCR (Patient Care Representative)
Gentle Dental
11.2021 - 03.2022
- Coordinate provider appointments
- Reconcile insurance benefit disparities
- Manage appointment cancellations/absences
Optician
National Vision
09.2020 - 10.2021
- Educate clients on proper eyeglass and contact lens care
- Provide proper lenses and coatings according to prescription
- Maintain accurate and organized patient records
- Assist Receptionist in phone-call screening
Cashier
Walmart
08.2018 - 09.2020
- Managed 50 customer inquiries daily regarding store benefits
Cashier & Customer Service Representative
Kmart
08.2014 - 04.2018
- Responded to 100 plus customer inquiries
- Resolved 10 customer complaints daily
- Mentored 2-3 trainee cashiers every two months
Education
Bachelor of Arts - Sociology
University of New Hampshire
Durham, NH12.2019
Skills
- Patient interviewing skills
- Recording histories
- HIPAA
- Customer service
- Verbal and written communication
- Patient service
- Directing callers
- Patient follow-up
- Microsoft Office
- Medical terminology
- Microsoft Outlook
- Front desk
- Workflow optimization
- Ophthalmology
Timeline
Patient Service Representative
Amoskeag Health
02.2025 - Current
Sales Associate
Bath & Body Works
09.2024 - 12.2025
Online Personal Shopper
Walmart
01.2024 - 08.2024
Apprentice Optician
Manchester-Bedford Eyecare
09.2023 - 11.2023
Apprentice Optician
Nashua Eye Associates
09.2022 - 09.2023
Lab Technician/Quality Control
MyEyeDr
03.2022 - 09.2022
PCR (Patient Care Representative)
Gentle Dental
11.2021 - 03.2022
Optician
National Vision
09.2020 - 10.2021
Cashier
Walmart
08.2018 - 09.2020
Cashier & Customer Service Representative
Kmart
08.2014 - 04.2018
Bachelor of Arts - Sociology
University of New Hampshire
Alpha Kappa Delta: International Sociology Honor Society
Alpha Kappa Delta is an honor society that promotes excellence in the scholarship in the study of social problems, sociology, and intellectual activities that lead to the improvement in the human condition.