Angelique Hazzard
CareFirst
Baltimore,MD
2027
years of professional experience
Dedicated and detail-oriented administrative and customer service professional with experience in healthcare, patient access, insurance benefits, claims, and customer support. Skilled in communicating with members and patients, handling inquiries, maintaining accurate records, navigating healthcare systems, and resolving issues in fast-paced environments. Strong written and verbal communication skills with a proven ability to multitask, meet deadlines, and work effectively with patients, members, physicians, and management.
Work History
ER Patient Access
5 Years 10 Months- Assist patients with registration, facility policies, and security procedures.
- Interview incoming patients prior to admission to obtain demographic, insurance, and emergency information.
- Enter and update patient information accurately in the Epic system.
- Verify patient information and assist with the patient access process in a fast-paced emergency department.
- Provide professional and compassionate customer service to patients and families.
- Maintain accurate and confidential patient records while following established procedures.
Customer Service Advocate
- Respond to member emails and inquiries regarding healthcare benefits and coverage.
- Assist members with questions and concerns related to medical claims.
- Provide information and support regarding pre-authorizations and referrals.
- Research member concerns and provide accurate, professional responses.
- Communicate clearly with members while maintaining confidentiality and a high level of customer service.
- Manage multiple member inquiries while maintaining accuracy and meeting deadlines.
Medical Receptionist
1 Year- Assisted doctors, nurses, patients, and staff with daily administrative and front-desk needs.
- Greeted patients in the facility and responded to telephone inquiries.
- Maintained and prepared medical files and patient records.
- Assisted with maintaining medical supplies and equipment.
- Provided professional customer service to patients while supporting the clinical team.
- Helped ensure an organized and efficient front-office environment.
Education
High School Diploma
Skills
Customer Service & Member Support
Healthcare Benefits & Claims Inquiries
Pre-Authorization & Referral Inquiries
Patient Registration & Access
Insurance Verification
Data Entry & Record Maintenance
Email & Telephone Communication
Epic Electronic Medical Records
Problem-Solving
Multitasking & Organization
Written & Verbal Communication
Confidentiality & Attention to Detail
Timeline
Medical Receptionist
GBMC Health Partners Eye Center
09.2022 - 09.2023Read More
ER Patient Access
GBMC
10.2020 - CurrentRead More
Customer Service Advocate
CareFirst
2023 - CurrentRead More
Martin Time Industry Academy
High School Diploma
Read More