Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Richardson

Longview,WA

Summary

Dependable customer service professional with 7+ years of experience in high-volume healthcare and retail environments. Strong background in front-desk operations, payment processing, scheduling, and problem resolution. Known for reliability, accuracy, and teamwork in fast-paced settings.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

ToothDocs
07.2022 - Current
  • Manage 60+ calls daily and high volume appointment scheduling with front desk support to meet and exceed monthly production goals
  • Maintain a professional and positive patient experience
  • Check in patients and process payments accurately
  • Create treatment plans and patient cost estimates
  • Complete full insurance benefit breakdowns
  • Process and post insurance payments
  • Prepare and submit insurance appeals, current, outstanding and denied insurance claims


Insurance Specialist

DFH Insurance Services
01.2019 - 07.2022
  • Submitted claims and supporting documentation
  • Resolved billing discrepancies with insurance carriers to ensure we meet and exceed monthly collection goals
  • Maintained accurate records and reports
  • Followed up on denials, late payments, extensions and other special circumstances
  • Generated monthly billing and posting reports for management review

Activities Assistant

Beacon Hill Rehabilitation
2017 - 2019
  • Documented preferences and helped develop activities
  • Elevated quality of life for residents by innovating, organizing, and conducting entertaining, personal and stimulating activities
  • Evaluated supplies and requested purchases to fulfill upcoming event needs
  • Provided emotional support and companionship to improve the quality of life for our residents

Sales Associate

Payless ShoeSource
2016 - 2017
  • Customer service and register transactions
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging

Education

Associate of Applied Science - Business Management

Lower Columbia College
Longview, WA
06-2018

Skills

  • Customer Service & Member Support

  • Cash Handling & Payment Processing

  • Appointment Scheduling

  • Insurance Verification & Follow-Up

  • Claims & Denial Resolution

  • Team Collaboration

  • Fast-Paced Work Environments

Certification

Sustained certifications in Marketing, Business Management and Customer Service at Lower Columbia College


Timeline

Patient Care Coordinator

ToothDocs
07.2022 - Current

Insurance Specialist

DFH Insurance Services
01.2019 - 07.2022

Activities Assistant

Beacon Hill Rehabilitation
2017 - 2019

Sales Associate

Payless ShoeSource
2016 - 2017

Associate of Applied Science - Business Management

Lower Columbia College
Alexis Richardson