Angelique Helms
Uxbridge,MA
Summary
Dedicated Direct Care Professional with extensive experience in providing compassionate support to developmentally disabled clients. Proven ability to assist with daily living activities, mobility, and documentation processes. Strong team player, adaptable to changing environments, and committed to enhancing client well-being. Demonstrates attention to detail and a proactive approach to learning new skills.
Overview
32
32
years of professional experience
Work History
Direct Care Professional
Center Of Hope Foundation
Sturbridge, MA
01.2023 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Customer Service
Lowes Home Improvment
06.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
PCA Manager
Alyssa Melone
Uxbridge, MA
09.2011 - Current
- Managed payroll for temporary, hourly and salaried employees.
- Calculated and applied wage garnishments.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
- Produced and filed payroll reports every other week.
- Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
- Managed payroll for employees at one location.
- Onboarded new employees in time reporting and payroll systems.
Personal In-Home Caregiver
Alyssa Melone
Uxbridge, MA
02.1993 - Current
- Performed light housework, handled cleaning duties and ran loads of laundry.
- Prepared and served meals to meet dietary needs and instructions.
- Transported Alyssa to doctor's appointments and supported with mobility issues.
- Assisted Alyssa with daily personal care activities.
- Interacted with Alyssa to offer companionship by leading engaging conversations and activities.
- Completed errands and grocery shopping for Alyssa.
Independent Sales Consultant
Self Employed Web
Uxbridge, MA
2014 - 2021
- Introduced customers to new offerings and updated accounts.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Prepared and processed contracts and order forms for new and existing customers.
- Produced and updated effective marketing literature to highlight features and engage interest of potential customers.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
Customer Service Call Center Manager
Bank of America
Lincoln, RI
1999 - 2009
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Consulted with customers regarding needs and addressed concerns.
- Strengthened team performance and productivity by training and inspiring team members
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Business Administration And Management
Community College of Rhode Island
Lincoln, RIHigh School Diploma -
Mount Pleasant High School
Providence, RI06.1991
Skills
Client progress tracking
- Conflict resolution
- Safety and first aid
- Service planning
- Developmental disability care
- Confidentiality adherence
- Behavioral management
Additional Information
- I've been managing my daughters care for the last 30 years. This includes proofing and submitting payroll
- I owned my own online small business which was successful for 5 years.
- I'm self motivated and also am motivated in a teamsetting.
Timeline
Direct Care Professional
Center Of Hope Foundation
01.2023 - Current
Customer Service
Lowes Home Improvment
06.2022 - Current
PCA Manager
Alyssa Melone
09.2011 - Current
Personal In-Home Caregiver
Alyssa Melone
02.1993 - Current
Independent Sales Consultant
Self Employed Web
2014 - 2021
Customer Service Call Center Manager
Bank of America
1999 - 2009
Some College (No Degree) - Business Administration And Management
Community College of Rhode Island
High School Diploma -
Mount Pleasant High School