Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Angelique James

Memphis,TN

Summary

TO SECURE EMPLOYMENT WITHIN AN ORGANIZATION THAT WILL ALLOW ME TO BOTH DEVELOP MY SKILL SETS AND OPPORTUNITIES FOR ADVANCEMENT.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Cox cable
Houston, TX
07.2022 - 08.2024
  • Providing great customer service
  • Answering inbound calls
  • Troubleshooting customers issue with cable until we find a resolution
  • Setting appointments for service technician
  • Upselling and selling protection plan

Surveyor

Ironwood Insights Group, LLC
Houston, TX
02.2021 - 04.2022
  • Placing outbound calls to hospital patients after they have been released
  • Reading surveys verbatim with every Patient
  • Documenting correct information
  • AccomplishIng targeted task

Appointment Setter

Air Quality Services, Inc.
Houston, TX
01.2021 - 12.2021
  • Outbound calls to Home Depot's customers
  • Offering free water test to later sell home system to earn commission
  • Informing customers of promotion and new products
  • Upselling upgraded equipment

Education

General Equivalency Diploma -

Meridian community college
Meridian, MS
12.2013

Skills

  • Outbound Sales
  • Technical Support
  • Telemarketing
  • Upselling
  • Inside Sales
  • Software troubleshooting
  • Customer support
  • Desktop Support
  • Cold Calling
  • Help Desk
  • Microsoft Windows
  • Operating Systems
  • Network Support
  • Remote Access Software
  • Microsoft Windows Server

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Cox cable
07.2022 - 08.2024

Surveyor

Ironwood Insights Group, LLC
02.2021 - 04.2022

Appointment Setter

Air Quality Services, Inc.
01.2021 - 12.2021

General Equivalency Diploma -

Meridian community college
Angelique James