Angelique James
Mount Vernon
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
Work History
Bank Teller
Banner Bank
Mount Vernon
04.2023 - Current
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Issued and redeemed money orders, cashier checks, and savings bonds.
- Developed strong relationships with customers to ensure repeat business.
- Reconciled cash and checks against computer records at end of shift.
- Cashed customer checks, verified identification, and checked account balances in accordance with bank policy.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records, transactions and customer information.
- Offered every customer an exceptional level of service by remaining friendly and professional during every transaction.
- Liaised between bank branches regarding best practices and operations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
Night Auditor
Fairfield Inn & Suites
Burlington
08.2018 - 04.2023
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts
- Facilitate the deposit of guests' valuables in hotel safe
- Complete End of Month paperwork and inventory
- Prepare breakfast for buffet
- Demonstrate the use of sales techniques and property management systems to effectively sell the property, maximizing occupancy and average rate
- Be empowered to handle all issues of property when other departments are gone for the day
- Making sure guests happiness comes first
- Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for employees and guests
- Perform other duties as requested or required
- Maintain knowledge of current promotions
Admin Assistant Volunteer
Disabled American Veterans Chapter
Mount Vernon
07.2007 - 01.2021
- Developed new member relations through telephone contact and monthly meetings.
- Manage daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
- Assist in all areas of administrative work, including data entry, receptionist duties, file organization, research, and development.
- Maintain an Excel database of current and past members.
- Take minutes for the monthly meeting.
- Help with the setup of events and planning.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Assistant Front Desk Manager / Housekeeping Supervisor
Sunrise Inn and Suites
Anacortes
06.2017 - 12.2017
- Ensure guest satisfaction by registering and processing guests via telephone and walk-in reservations accurately
- Demonstrate a working knowledge of all services and facilities of Hotel as well as local area, to effectively assist guests
- Demonstrate the use of sales techniques and property management systems to effectively sell the property, maximizing occupancy and average rate
- Be empowered to handle all issues of property when other departments are gone for the day
- Making sure guests happiness comes first
- Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for employees and guests
- Perform other duties as requested or required
- Assigned rooms to housekeepers as well as inspected rooms when done
- Stripped rooms and started and folded laundry
- Stocked laundry closets, office and breakfast room
- Opened maintained and closed breakfast when needed
- Maintained property grounds
Administrative Assistant
Dimensional Communications
Mount Vernon
03.2016 - 08.2016
- Transfer calls to the appropriate people, department, or voicemail.
- Manage daily office operations and maintenance of equipment, maintaining accurate records for all business supplies
- Assist in all areas of administrative work, including data entry, receptionist duties, file organization, research, and development.
- I ran credit card payments when necessary.
- Deposits of cash and checks for payments of accounts.
- Responsible for the creation, distribution, and maintenance of submittals and operation maintenance manuals for projects.
- Daily use of Adobe, Excel, Word, tab creation, filing, and organization.
- Handled all incoming and metered outgoing mail.
- Disbursed employee paychecks weekly.
Convention and Catering Consultant / Assistant General Hotel Manager
Best Western plus Skagit Valley Inn and Convention Center
Mount Vernon
08.2015 - 02.2016
- Review event bills for accuracy, and approve payment
- Plan and develop programs, agendas, budgets, and services according to customer requirements
- Coordinate services for events, such as accommodation, facilities, catering, signage, displays, special needs requirements, printing and event security
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs
- Inspect event facilities in order to ensure that they conform to customer requirements
- Maintain records of event aspects, including financial details
- Conduct post-event evaluations in order to determine how future events could be improved
- Hire, train, and supervise volunteers and support staff required for events
- Compile employee time, production, and payroll data from time sheets and other records
- Review time sheets, work charts, wage computation, and other information in order to detect and reconcile payroll discrepancies
- Generate and send out invoices
- Carry out billing, collection and reporting activities according to specific deadlines
- Follow up on, collect and allocate payments
- Prepare bank deposits
- Follow established procedures for processing receipts, cash etc
- Communicate with customers via phone, email, mail or personally
- Prepare monthly financial reports
Front Desk Guest Services and Trainer
Best Western plus Skagit Valley Inn and Convention Center
Mount Vernon
08.2012 - 02.2016
- Ensure guest satisfaction by registering and processing guests via telephone and walk-in reservations accurately
- Demonstrate a working knowledge of all services and facilities of Hotel as well as local area, to effectively assist guests
- Demonstrate the use of sales techniques and property management systems to effectively sell the property, maximizing occupancy and average rate
- Be empowered to handle all issues of property when other departments are gone for the day
- Making sure guests happiness comes first
- Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for employees and guests
- Perform other duties as requested or required
- Maintain knowledge of current promotions
Territory Assistant
Hallmark National Chain Drug
05.2012 - 04.2015
- Supervise a group of Retail Merchandisers within my territory
- Responsible for developing strong relationships and Interacting regularly with store personnel and management
- Required to work with store management to obtain incremental retail floor space for outpost product and Merchandising
- Responsible for managing service budgets, travel budgets, And all other costs associated with store level service
- Responsible for installation activities including moving card departments, building fixtures, and Merchandising product
- Manage conflicts as they arise at store level and with assigned Personnel
- Able to operate hand-held technology provided
- Microsoft Word and Excel
- Training in HR procedures
Education
Some college -
Skills
- Administrative Support
- Data entry
- Excel
- Customer service
- QuickBooks
- Front Desk
- Cash counting
- Currency packaging
- Deposit and withdrawal management
- Banking regulations knowledge
- Stress tolerance
- Patience and empathy
- Time management proficiency
- Multitasking and organization
- Phone etiquette
Awards
- Nominated 1999 Rookie Store Manager of the Year Blockbuster Video
- 2001 1 of 5 Manager to have top % vs member base upgraded to reward membership and flown to Dallas and given a 2002 Audi A4 Motion car
- 2015 March awarded Certificate of Excellence in recognition of Superior Customer Care as a Customer Care Champion by Best Western International President David Kong
Personal Information
Work Permit: Authorized to work in the US for any employer
Experience
Experience in the following Hotel PMS Systems, Matrix, Cloud Pm, Web Rez Pro, Fosse.
References
References available upon request.
Timeline
Bank Teller
Banner Bank
04.2023 - Current
Night Auditor
Fairfield Inn & Suites
08.2018 - 04.2023
Assistant Front Desk Manager / Housekeeping Supervisor
Sunrise Inn and Suites
06.2017 - 12.2017
Administrative Assistant
Dimensional Communications
03.2016 - 08.2016
Convention and Catering Consultant / Assistant General Hotel Manager
Best Western plus Skagit Valley Inn and Convention Center
08.2015 - 02.2016
Front Desk Guest Services and Trainer
Best Western plus Skagit Valley Inn and Convention Center
08.2012 - 02.2016
Territory Assistant
Hallmark National Chain Drug
05.2012 - 04.2015
Admin Assistant Volunteer
Disabled American Veterans Chapter
07.2007 - 01.2021