Angelique Jones
Laurel,MD
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
7
7
years of professional experience
Work History
Doordash
Independent Contractor/Auto-Delivery/ Cashier
10.2019 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality orders on time.
Restaurant Hostess
Copper Canyon Grill
09.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Restaurant Server
Red Lobster
04.2017 - 10.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
College of Health Sciences, Medical Billing & Coding -
DeVry University
09.2021
Meade High School
06.2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Strong multitasking
- Greeting guests
- Conflict Resolution
- Complex Problem-Solving
- Restaurant layout knowledge
- Judgment and Decision Making
Handsonlabexperienceprojects
Medical Billing & Coding Student (Health Information Processes w/Lab), DeVry University, 09/2021, Applied appropriate ICD-10, CPT, and HCPS codes, charges, and corrective charges., Identified and ensured accuracy of patient data and billing codes., Used 3M system to process statements and invoices., Proficient in commercial, private, and managed care insurance programs like Medicare and Medicaid., Processed and submitted patient charts in a timely manner.
Timeline
Restaurant Hostess
Copper Canyon Grill
09.2022 - 04.2023
Doordash
Independent Contractor/Auto-Delivery/ Cashier
10.2019 - Current
Restaurant Server
Red Lobster
04.2017 - 10.2019
College of Health Sciences, Medical Billing & Coding -
DeVry University
Meade High School
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