Angelique Leon
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
Work History
Service Advisor
Leader Automotive Group
12.2022 - 07.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided recommendations based on service intervals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine service needs.
- Documented problem causes and corrective actions to maintain records.
- Followed up with customers to offer additional support and check satisfaction.
- Reached #1 in department CSI alongside team in district, region and nation.
Assistant Service BDC Manager
Leader Automotive Group
04.2022 - 12.2022
- Answered incoming customer calls relating to appointment scheduling, arranging for shuttle rides, status updates.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Monitored team performance and provided new hire training.
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
BDC Service Representative
Leader Automotive Group
10.2021 - 04.2022
- Delivered product and service information to customers.
- Delivered scripted service talks to customers via Bolt on Technologies for service opportunities
- Made average of 150 outbound and inbound calls per day.
- Assisted customers with obtaining updates regarding vehicles in for service.
Cashier
Family Dollar
06.2021 - 09.2021
- Operated cash register for cash and card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Arts in Psychology
City Colleges of Chicago - Wilbur Wright College
Chicago05.2025
High School Diploma -
Chicago Academy Highschool
Chicago06.2021
Skills
- Sales and Upselling
- Conflict Resolution
- Excellent Communication
- Warranty Claims Process Management
- Diagnostics and Repair
- CDK Global
- Xtime Automotive Service Experience Program
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Leader Automotive Group
12.2022 - 07.2024
Assistant Service BDC Manager
Leader Automotive Group
04.2022 - 12.2022
BDC Service Representative
Leader Automotive Group
10.2021 - 04.2022
Cashier
Family Dollar
06.2021 - 09.2021
Associate of Arts - Arts in Psychology
City Colleges of Chicago - Wilbur Wright College
High School Diploma -
Chicago Academy Highschool
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