Angelique Pitterson
Dallas,TX
Summary
Certified Medical Office Assistant with extensive clinical and administrative expertise across diverse settings, including hospitals, pediatrics, field operations, and pharmacies. Proficient in patient intake, phlebotomy, point-of-care testing (POCT), and electronic medical record (EMR) documentation using Epic and eCW. Recognized for exceptional multitasking abilities and professionalism, with a commitment to delivering compassionate patient care in high-pressure environments. Dedicated team player focused on enhancing patient experiences while effectively supporting healthcare providers, demonstrating a strong track record in customer service and coordination that fosters trust and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
FedEx
Irving, TX
10.2023 - Current
- Developed and executed customer service initiatives focused on improving client satisfaction and refining operational processes.
- Organized and executed comprehensive training programs for new employees, aimed at streamlining onboarding processes and maintaining service quality.
- Addressed customer inquiries through diverse platforms, maintaining exceptional service standards while achieving timely resolutions.
- Analyzed customer feedback data to recommend improvements for optimized service delivery.
- Coordinated customer service operations to enhance overall efficiency and satisfaction.
- Developed training materials for onboarding new customer service representatives.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Mentored junior team members on best practices in customer support and engagement.
- Facilitated regular meetings to align team objectives with company goals and standards.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Executed package delivery and verification for over 100 customers, systematically sorting items into appropriate locations.
Certified Medical Office Assistant (CMOA)
UT Southwestern Medical Center
Dallas, TX
02.2024 - 12.2024
- Supported physicians and nursing staff in a high-volume clinical environment
- Performed patient intake, vital signs, and medical history documentation
- Prepared exam rooms and assisted with clinical procedures
- Scheduled appointments, managed referrals, and verified insurance
- Documented care accurately in Epic EHR while maintaining HIPAA compliance
- Assisted with lab coordination, specimen handling, and patient follow-up
- Coordinated communication between medical staff and patients for seamless care delivery.
- Responded to patient concerns and needs through phone interactions, maintaining clear and empathetic communication.
- Managed communication through 15 calls to insurance representatives and ensured timely follow-up on patient visit inquiries.
Field Medical Assistant
Hephzibah Visiting Clinicians
DeSoto, TX
01.2023 - 02.2024
- Administered vital signs and cardiovascular assessments, delivering critical health insights in both home and group-home contexts.
- Implemented clinical support protocols to provide patients with care comparable to in-office visits.
- Analyzed diagnostic data and updated patient charts to maintain up-to-date health information.
- Assisted physicians in examinations and procedures, ensuring patient comfort and safety.
- Coordinated appointments and follow-ups, enhancing patient scheduling efficiency.
- Coordinated follow-up efforts with 30+ patients to confirm upcoming visits and resolve outstanding issues.
Insurance Specialist
RemX
DeSoto, TX
01.2022 - 10.2023
- Reviewed and confirmed prior authorizations alongside insurance benefits to facilitate seamless healthcare service delivery.
- Guided patients through understanding their medication coverage options.
- Engaged with insurance providers to clarify and resolve coverage discrepancies, ensuring uninterrupted service.
- Streamlined communication between departments, improving workflow and response times for client inquiries.
- Collaborated with cross-functional teams to resolve complex client issues, enhancing overall client satisfaction levels.
- Responded to customer inquiries and concerns by handling 70 calls or more each day, enhancing service quality.
Medical Assistant Extern
MD Kids Pediatrics
Dallas, TX
01.2023 - 01.2023
- Assessed and logged vital signs of pediatric patients to support clinical evaluations.
- Managed routine testing protocols and maintained detailed records of specimen logs for quality assurance.
- Ensured readiness of exam rooms and assisted medical staff in executing procedures efficiently.
- Managed patient scheduling and communication while maintaining accurate charting to support quality care delivery.
- Assisted in patient intake, ensuring accurate medical histories and vital signs documentation.
- Assessed and treated nearly 50 patients, ensuring comprehensive support for minors and effective communication with their parents.
Pharmacy Technician
Walgreens
DeSoto, TX
01.2020 - 12.2021
- Conducted thorough insurance coverage verification and processed prescriptions with precision.
- Monitored labeling processes and enforced compliance with regulations governing controlled substances.
- Provided support to pharmacists by handling prescription processing and customer service in a busy retail pharmacy.
- Executed medication dispensing processes while strictly following safety guidelines and regulatory frameworks.
- Monitored and organized inventory systems for pharmacists, ensuring timely replenishment and availability of essential medications.
- Managed customer interactions by swiftly addressing inquiries and implementing solutions to enhance service quality.
- Processed approximately 100 patient medication orders and responded to related phone inquiries, demonstrating flexibility in managing prescription schedules.
Education
Medical Assistant Program - CMA
The College of Health Care Professions
Dallas, TX03-2023
Associate Degree in Nursing - Nursing
Dallas College
Dallas, TX05-2030
Skills
- ECW EMR experience
- Patient data collection
- Experience with strep, urinalysis, and pregnancy tests
- Coordinating schedules and referrals
Compassionate patient interaction
- HIPAA compliance knowledge
- Certified in BLS and CPR techniques
- Introductory ASL knowledge
- Proficient in conflict resolution
- Complaint handling
Accomplishments
- Documented and resolved issues with patients insurance which led to more supply in medications for less than what they were originally were paying.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
National Association for Health Professionals — NRCMA
Timeline
Certified Medical Office Assistant (CMOA)
UT Southwestern Medical Center
02.2024 - 12.2024
Customer Service Coordinator
FedEx
10.2023 - Current
Field Medical Assistant
Hephzibah Visiting Clinicians
01.2023 - 02.2024
Medical Assistant Extern
MD Kids Pediatrics
01.2023 - 01.2023
Insurance Specialist
RemX
01.2022 - 10.2023
Pharmacy Technician
Walgreens
01.2020 - 12.2021
Medical Assistant Program - CMA
The College of Health Care Professions
Associate Degree in Nursing - Nursing
Dallas College