Haley Ambrose

• Managed high-volume digital phone queues independently with minimal supervision, maintaining smooth operational performance

( Managed 40+ incoming calls daily, Scheduled 100+ weekly appointments, as well as maintained a 95% accuracy rate in electronic health records. )

• Scheduled appointments for doctors and coordinated referrals, ensuring timely patient care and streamlined office operations.
• Coordinated high-volume scheduling, matching client needs with internal provider availability to maximize daily calendar efficiency

• Greeted visitors, fostering a welcoming front desk environment that enhanced customer experience.

• Claims processings and authorizations daily

• Resolved client inquiries via phone and email, demonstrating strong written and verbal communication skills.
• Maintained organized filing system for client records and documents.
• Processed incoming mail and distributed to relevant staff members promptly.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Managed virtual patient intake and checked in 50+ patients daily while ensuring strict HIPAA compliance and data privacy.
• Maintained accurate patient records using electronic health systems, such as Next Gen and Phreesia.
• Coordinated patient check-in and check-out processes efficiently.
• Greeted patients upon arrival and maintained a clean reception area for visitors.
• Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
• Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
• Categorized and labeled medical documents and documented work processes.
• Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
• Assisted patients in filing pertinent consent forms and payment contract forms.
• Coordinated with pharmaceutical representatives and physicians to schedule presentations.