Christine Luytgaarden
North Port,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
North Port
05.2005 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored stock levels to ensure availability of products.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Utilized barcode scanners to quickly update inventories in the system.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Performed scheduled inventory counts and supply audits.
- Reviewed and updated pricing information in the company database to ensure accuracy.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Education
High School Diploma -
Near North High
Chicago, IL06-1986
Skills
- Account updating
- Complaint resolution
- Inbound and outbound calling
- Account management
- Money handling
- Order fulfillment
- Payment processing
- Call center operations
- Product knowledge
- Verbal and written communication
- Quality assurance controls
- Customer relations
- Customer service
- Lead generation
- Research
- Product and service solutions
- Shipping and receiving
- Merchandise upselling
- Decision-making
- Active listening
- Problem-solving
- Product education
- Medical office administration
- Office equipment proficiency
- Complaint handling
- Information security
- Billing support
- Payment collection
- Electronic medical records
- EMR / EHR
- HIPAA compliance
- Medical charting
- Appointment setting
- Front desk operations
- HIPAA guidelines
- Insurance verifications
- Petty cash management
- Patient scheduling
- Patient callbacks
Timeline
Customer Service Representative
Lowes Home Improvment
05.2005 - 11.2024
High School Diploma -
Near North High