Angelique Smith-Whatley
Tulsa,Oklahoma
Summary
Proven leader and technical troubleshooter, I excel in customer service and system performance enhancements, evidenced during my tenure at AT&T. Skilled in team leadership and technical troubleshooting, my approach significantly improves operational efficiency. Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Reliable professional adept at operating a variety of forklifts, including reach trucks and order pickers. Demonstrated ability to accurately pick, pack, and ship orders while monitoring quality control. Possesses a valid OSHA certification and an excellent safety record. Dedicated retail worker experienced in customer service, inventory management, and point-of-sale systems. Possesses a strong commitment to client satisfaction, team collaboration, and problem-solving. Adept at maintaining a positive and friendly attitude in both individual and team settings.
Overview
29
29
years of professional experience
Work History
Supervisor
Sodexo Food Service
Tulsa, OK
01.2023 - 12.2025
- Supervised daily operations to ensure adherence to quality and safety standards.
- Led team meetings to communicate goals and resolve operational issues.
- Streamlined workflow processes, enhancing productivity across departments.
- Trained new employees on best practices and operational protocols.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Restaurant Team Member
THE FREEZE
Tulsa, OKLAHOMA
10.2021 - 01.2023
- Trained new team members on proper use of kitchen equipment and food preparation techniques.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Cleaned and sanitized work areas, equipment, and dishes.
- Provided friendly and attentive service to ensure customer satisfaction.
- Assisted management in developing strategies to increase sales revenue by offering specials or discounts.
- Inspected food products for freshness and quality prior to serving customers.
Technical Support Representative
AT&T
Tulsa, OKLAHOMA
02.2018 - 10.2020
- Diagnosed issues through process of elimination by asking probing questions.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Improved system performance by identifying problems and recommending changes.
Head Cashier
LOWES HOME IMPROVEMENT
Los Angeles, CA
07.2007 - 04.2016
- Maintained all supplies for front end, as well as candy and tobacco products.
- Read and followed cash register totals and verified against cash in till.
- Informed customers of special promotions, loyalty programs, and discounts.
- Trained new cashiers in the use of cash registers and processing payments.
- Balanced cash drawer and performed daily audit procedures.
- Optimized cashier performance by providing feedback and coaching.
Outside Lawn and Garden Sales specialist
LOWES HOME IMPROVEMENT
Los Angeles, CA
08.2012 - 01.2013
- Closed sales deals efficiently, exceeding sales targets and quotas consistently.
- Entered customer transaction information into company databases.
- Developed a deep understanding of local zoning laws related to outdoor landscaping projects.
- Coordinated with suppliers to ensure timely delivery of goods according to order specifications.
- Loaded and unloaded materials onto or off pallets, skids, platforms using forklift.
- Manually or mechanically loaded or unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
Customer Service Representative
LOWES HOME IMPROVEMENT
Los Angeles, CA
01.2008 - 03.2010
- Developed strong customer relationships and loyalty through effective communication.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Adhered to all safety protocols when handling hazardous materials such as electronics or chemicals.
- Inspected returned items for quality assurance before processing them into the inventory system.
- Assisted other team members in resolving complex return issues or questions from customers.
Team Member
JERRY'S DELI
Westwood, CA
02.1997 - 06.2009
- Communicated effectively with customers, supervisors, and team members.
- Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
- Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pizza, and coffee, using proper safety precautions and sanitary measures.
- Handled cash, credit, and debit transactions for customers.
- Adapted quickly to changes in the workplace environment in order to meet customer demands.
Education
High School Diploma -
Reseda, CA01.1988
Management
El Camino College
Torrance, CASkills
- Strong teamwork
- Shift Scheduling
- Customer Service
- Team Leadership
- Problem-Solving
- Forklift Operation
- Shipping and receiving
- Cash Register Operation
- Customer Complaints Handling
- Sales Techniques
- Verbal/written communication
- Positive Attitude
- Technical Troubleshooting
- Operating Systems Expertise
- Order Picking
- Cash handling expertise
- Employee Scheduling
- Time Management
- Training and mentoring
- Staff management
Timeline
Supervisor
Sodexo Food Service
01.2023 - 12.2025
Restaurant Team Member
THE FREEZE
10.2021 - 01.2023
Technical Support Representative
AT&T
02.2018 - 10.2020
Outside Lawn and Garden Sales specialist
LOWES HOME IMPROVEMENT
08.2012 - 01.2013
Customer Service Representative
LOWES HOME IMPROVEMENT
01.2008 - 03.2010
Head Cashier
LOWES HOME IMPROVEMENT
07.2007 - 04.2016
Team Member
JERRY'S DELI
02.1997 - 06.2009
Management
El Camino College