Yvette Castellanos
Las Vegas,NV
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
9
9
years of professional experience
Work History
Supervisor
Gideon Toal Management Services
Las Vegas, NV
06.2023 - Current
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Negotiated with suppliers to secure cost-effective resources.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified needs of customers promptly and efficiently.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed team of all employees, ensuring high productivity and quality standards were met.
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies, job duties, and performance expectations.
Team Lead
Walmart
, NV
05.2016 - 04.2023
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
- Facilitated training sessions for new employees on company policies and procedures.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support to the Accounts Payable department as needed.
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
- Handled daily cash transactions and maintained petty cash fund.
Education
High School Diploma -
Franklin High School
Los Angeles, CA06-1998
Skills
- Schedule development
- Financial management
- Quality control
- Staff discipline
- Inventory control
- Employee development
- Customer service
- Team building
- Coaching and mentoring
- Scheduling
- Account updating
- Complaint resolution
- Retail marketing
- Strong teamwork
Timeline
Supervisor
Gideon Toal Management Services
06.2023 - Current
Team Lead
Walmart
05.2016 - 04.2023
High School Diploma -
Franklin High School