Angelique Velasco
Encinitas,CA
Summary
Results-oriented administrative professional with over 4 years of experience in office management and administrative support. Demonstrated expertise in managing complex schedules, coordinating events, and optimizing office operations using Microsoft Office Suite systems. Seeking an Executive Assistant position to apply strong organizational, multitasking, and excellent verbal and written communication abilities in supporting executive-level operations within a dynamic environment.
Overview
6
6
years of professional experience
Work History
Lead Spa Concierge & Supervisor
Rancho Valencia Resort & Spa
02.2020 - Current
- Handled over 100+ client interactions daily by coordinating meetings, handling correspondence, and ensuring seamless communication between executives and clients.
- Created and maintained detailed records and tracking systems using Microsoft Office systems (Outlook, Excel, Powerpoint) and Google Suite.
- Attended daily and monthly meetings with C-level executives and delivered insightful reports and feedback to drive continuous improvement in overall performance.
- Achieved a 5-star rating from Forbes for effective problem-solving, seamless communication, and providing high-level service and satisfaction.
- Supervised over 30+ colleagues to organize arrangements for thousands of clients, serving as the key liaison between the team and executives throughout the tenure.
Key Holder
West of Camden
05.2021 - 11.2021
- Successfully generated an average monthly revenue of $10K, significantly boosting overall financial performance.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing discrepancies.
Shift Leader
Luna Grill
08.2018 - 02.2021
- Recognized as 'Employee of the Month' for outstanding leadership and initiative.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Education
Bachelor of Science - General Political Science
University of California, San Diego
La Jolla, CA06.2022
Bachelor of Science - General Political Science
Miracosta College
Oceanside, CA06.2020
Skills
- Calendar Management
- Meeting Coordination
- Office Management
- Record Keeping
Administration:
- Data Entry
- MS Office (Expert)
- Google Suite
- Zoom
Administrative Tools:
References
References are available upon request.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Key Holder
West of Camden
05.2021 - 11.2021
Lead Spa Concierge & Supervisor
Rancho Valencia Resort & Spa
02.2020 - Current
Shift Leader
Luna Grill
08.2018 - 02.2021
Bachelor of Science - General Political Science
University of California, San Diego
Bachelor of Science - General Political Science
Miracosta College
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