Angelique Love Scott
Chicago
Summary
Empathetic and reliable customer support professional with 6+ years of experience delivering outstanding service in high-pressure hospitality environments. Skilled in communication, conflict resolution, and multitasking while maintaining a positive attitude. Adept at handling customer inquiries, resolving issues quickly, and ensuring satisfaction across fast-paced service settings. Now seeking to bring these skills into a remote customer assistance role where I can support clients and contribute to a team’s success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support / Server
Elephant & Castle
05.2024 - Current
- Delivered fast, friendly, and professional service while managing multiple customer requests simultaneously.
- Resolved customer issues efficiently, ensuring satisfaction and repeat business.
- Maintained a positive, helpful attitude in high-pressure situations.
- Used digital ordering and POS systems to ensure accuracy and speed.
Customer Service Lead / Server
Johnny Rockets
04.2023 - 04.2024
- Trained and supervised 10+ employees, fostering teamwork and consistent service quality.
- Handled guest complaints and concerns with empathy and professionalism.
- Managed closing duties, cash reconciliation, and end-of-shift reports.
- Built long-term guest relationships and increased repeat visits.
Kitchen & Service Support
Olive Garden
08.2022 - 03.2023
- Supported kitchen operations and ensured timely service delivery.
- Communicated with team members to coordinate orders and maintain quality.
- Adapted quickly to multiple roles to support smooth restaurant operations.
Guest Relations Host
Applebee’s
09.2021 - 01.2022
- Managed guest seating and reservation flow for 30+ tables during peak hours.
- Provided courteous communication and resolved issues promptly.
- Assisted servers and bartenders to improve guest experience and service speed.
Education
High School Diploma -
Royal Palm High School
05-2022
Skills
- Customer Communication & Support
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Remote Tools (Zoom, Slack, Gmail, Microsoft Teams)
- Data Entry & CRM Software (Zendesk, HubSpot – currently learning)
- Organization & Documentation
- Team Collaboration
- Reliability & Professionalism
- Strong work ethic
- Cash handling
Certification
- Food Handler’s Card – Valid through Dec 2027
- Customer Service Fundamentals (In Progress – LinkedIn Learning)
Timeline
Customer Support / Server
Elephant & Castle
05.2024 - Current
Customer Service Lead / Server
Johnny Rockets
04.2023 - 04.2024
Kitchen & Service Support
Olive Garden
08.2022 - 03.2023
Guest Relations Host
Applebee’s
09.2021 - 01.2022
High School Diploma -
Royal Palm High School
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