Angelis Guerrero
Deltona,FL
Summary
Dynamic professional with extensive experience in office administration and guest relations, notably at Deland Collision Center. Proven ability to enhance workflow efficiency through effective time management and problem-solving skills. Bilingual in Spanish, adept at coordinating complex schedules and maintaining compliance in fast-paced environments. Committed to delivering exceptional service and achieving operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Front Desk Associate
Deland Collision Center
DeLand Florida
10.2024 - Current
- Managed invoices, estimates, and payment records with accurate data entry and document control.
- Greeted customers and directed visitors to appropriate service staff.
- Answered incoming calls and relayed accurate repair status updates.
- Scheduled appointments and coordinated vehicle drop-offs with shop workflow.
- Entered customer and repair information into office systems with accuracy.
- Processed insurance-related documentation and supported claim communication.
Credentialing Specialist
The CHC Alliance
Remote
10.2023 - 09.2024
- Managed provider credentialing files, ensuring complete documentation for initial, recredentialing, and privileging processes.
- Reviewed licenses, certifications, and malpractice records to maintain compliance with payer and regulatory standards.
- Updated CAQH profiles and enrollment applications, supporting accurate provider participation across health plans.
- Coordinated with clinicians and administrative teams to resolve credentialing discrepancies and missing documentation.
Administrative Assistant/ Car Rental Manager
Lundgren Collision Center
Auburn, MA
12.2020 - 03.2023
- Coordinated customer appointments, repair status updates, and incoming calls with clear, professional communication.
- Managed repair orders, invoicing, and file organization to support accurate collision center operations.
- Processed insurance paperwork and claim documentation for timely approvals and compliant recordkeeping.
- Scheduled estimates, vehicle drop-offs, and follow-up communications to maintain smooth workflow.
Administrative Assistant
Little Fields Paint and Body
12.2016 - 01.2018
- Coordinated customer communications, scheduling, and follow-up for repair appointments and status updates.
- Managed invoices, estimates, and payment records with accurate data entry and document control.
- Organized repair files, insurance paperwork, and job documentation for efficient office workflow.
- Answered phones, redirected inquiries, and supported front-office operations with professional customer service.
Education
High School Diploma -
Worcester Technical High School
Worcester, MA06.2016
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Office administration
- Bilingual
Certification
•Community health credentialing specialist
Timeline
Front Desk Associate
Deland Collision Center
10.2024 - Current
Credentialing Specialist
The CHC Alliance
10.2023 - 09.2024
Administrative Assistant/ Car Rental Manager
Lundgren Collision Center
12.2020 - 03.2023
Administrative Assistant
Little Fields Paint and Body
12.2016 - 01.2018
High School Diploma -
Worcester Technical High School