Angelisha Pena
Revere,MA
Summary
Detail-oriented team player with strong organizational skills and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Licensed Esthetician with more than 600 hours of professional training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Self-employed
03.2023 - Current
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Improved clientele retention with exceptional customer service and follow-up care.
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
Rideshare Driver
Lyft
01.2022 - 01.2023
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
Waitress/Hostess
The Squire Entertainment
07.2021 - 03.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Masker
Metal Crafter's Inc.
05.2019 - 06.2021
- Improved quality by carefully applying masking materials to surfaces, ensuring clean paint lines and proper surface protection.
- Enhanced production efficiency by accurately interpreting blueprints and work orders for masking requirements.
- Achieved consistent results by maintaining attention to detail during the masking process, preventing defects or rework.
- Ensured timely completion of projects by following established procedures and meeting deadlines.
Customer Service Representative
Family Dollar
01.2018 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier/Customer Service
F.U.N Dynamics
01.2015 - 05.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Seasonal Office Work
Lawrence General Hospital
07.2016 - 10.2016
- Maintained a clean and organized work station, ensuring compliance with health and safety regulations.
- Assist Patients
- Answer Calls
Seasonal Customer Service Rep.
H&R Block Tax Svc
01.2021 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Set up Appointments./Call Backs
Education
Diploma - Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
Medford, MA01.2021
Nursing
Northern Essex Community College
Haverhill, MA01.2019
High School Diploma -
Lawrence High School
Lawrence, MA06.2017
Skills
- Eyelash lift techniques & Safety training
- Makeup Artistry
- Lash extension Technique
- Eyebrow and Lash Tinting
- Facials
- Waxing
- Microblading
- Microdermabrasion
- Communications skills
- Bilingual
- Customer service
Certification
Microblading Certification
Basic Lash Technique Training Certification
Esthetician Certification
- Licensed (Esthetician) - July 2023
Languages
Spanish
Professional Working
Timeline
Licensed Esthetician
Self-employed
03.2023 - Current
Rideshare Driver
Lyft
01.2022 - 01.2023
Waitress/Hostess
The Squire Entertainment
07.2021 - 03.2022
Seasonal Customer Service Rep.
H&R Block Tax Svc
01.2021 - 03.2021
Masker
Metal Crafter's Inc.
05.2019 - 06.2021
Customer Service Representative
Family Dollar
01.2018 - 04.2019
Seasonal Office Work
Lawrence General Hospital
07.2016 - 10.2016
Cashier/Customer Service
F.U.N Dynamics
01.2015 - 05.2017
Diploma - Esthetics
The Elizabeth Grady School of Esthetics & Massage Therapy
Nursing
Northern Essex Community College
High School Diploma -
Lawrence High School