Angelita Castillo
Bakersfield,CA
Summary
Dedicated and results-driven professional with extensive experience in healthcare consulting, corrections, human resources, rehabilitation, leadership, and business management. Recognized for strong organizational skills, effective communication, team leadership, and the ability to build positive relationships with clients, staff, and community partners. Proven success managing teams, coordinating complex programs, and ensuring compliance with state and federal regulations. Bilingual in English and Spanish.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Healthcare Consultant
My Choice Hospice
01.2022 - Current
- Educate clients and families about Medicare, Medi-Cal, hospice services, and available community resources.
- Assist clients with applications for government benefits and healthcare programs.
- Coordinate care between patients, families, and healthcare providers to ensure client needs are met.
- Provide education regarding HIPAA regulations and patients' rights.
- Maintain compassionate, professional relationships while advocating for quality patient care.
Master Distributor / CEO
AC Lifeline Marketing Programs
01.2012 - 01.2022
- Managed statewide marketing and distribution of California Lifeline and Affordable Connectivity Program (ACP) services.
- Recruited, trained, and supervised approximately 50 independent contractors throughout California.
- Partnered with multiple wireless service providers to deliver mobile phones, tablets, and discounted communication services to low-income households.
- Oversaw daily business operations, sales, compliance, staffing, and customer service.
Transitional Counselor / Assistant Director
Pleasant Valley State Prison
01.2007 - 01.2012
- Developed rehabilitation, treatment, and reentry plans for incarcerated individuals.
- Managed a caseload of approximately 100 inmates.
- Conducted comprehensive biopsychosocial assessments to support successful community reintegration.
- Coordinated placement into outpatient treatment programs, sober living facilities, and community resources.
- Prepared release documentation and monitored inmate progress toward successful transition.
Human Resources Director / Instructor
Interstate Security
01.2003 - 01.2006
- Directed human resources operations, including employee relations, compensation, benefits, recruitment, and compliance.
- Developed workplace policies and ensured compliance with employment laws and regulations.
- Delivered POST 832 Powers of Arrest and Security Guard training programs.
- Supervised hiring, onboarding, performance management, and staff development initiatives.
Correctional Sergeant / Correctional Officer
Claremont Custody Correctional Facility
01.1997 - 01.2003
- Supervised correctional officers and coordinated daily institutional operations.
- Enforced facility rules, conducted investigations, and resolved inmate conflicts.
- Managed officer scheduling and delegated operational responsibilities.
- Oversaw maintenance of security equipment and institutional weapons.
- Reviewed disciplinary reports, conducted hearings, and recommended corrective actions.
Correctional Officer / Classification Counselor
Baker CCF Correctional Facility
01.1993 - 01.1996
- Evaluated inmate risk levels and classification needs.
- Assisted with inmate placement and case management.
- Prepared classification reports and recommendations for institutional management.
- Monitored inmate adjustment and program participation.
Education
Master's Degree - Organizational Behavior
Alliant International University
01.2014
Bachelor of Arts - Criminology
Fresno Pacific University
01.2012
Criminal Justice Studies
San Joaquin Valley College
01.1993
General Education
California State University, Fresno
01.1992
Skills
- Leadership
- Healthcare Consulting
- Case Management
- Human Resources
- Team Building
- Conflict Resolution
- Client Advocacy
- Program Coordination
- Staff Training & Development
- Time Management
- Organizational Leadership
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Social Media Marketing
- AI & GBT
Certification
- Substance Abuse Counselor Certification (2007)
- Security Guard Certification (2005)
- POST 832 Powers of Arrest, Firearms, and Baton Certification (1993)
- Fresno State Softball Athlete (1991)
LANGUAGES
English
Spanish
Affiliations
- CSUB Athletic Scholarship Fund Board (2020 – Present)
- Bakersfield Host Lions Club Board (2020 – Present)
- Hispanic Chamber of Commerce Board – Bakersfield (2022 – Present)
- Hispanic Chamber of Commerce Board – Fresno (2012 – 2019)
Timeline
Healthcare Consultant
My Choice Hospice
01.2022 - Current
Master Distributor / CEO
AC Lifeline Marketing Programs
01.2012 - 01.2022
Transitional Counselor / Assistant Director
Pleasant Valley State Prison
01.2007 - 01.2012
Human Resources Director / Instructor
Interstate Security
01.2003 - 01.2006
Correctional Sergeant / Correctional Officer
Claremont Custody Correctional Facility
01.1997 - 01.2003
Correctional Officer / Classification Counselor
Baker CCF Correctional Facility
01.1993 - 01.1996
General Education
California State University, Fresno
Criminal Justice Studies
San Joaquin Valley College
Bachelor of Arts - Criminology
Fresno Pacific University
Master's Degree - Organizational Behavior
Alliant International University