Angela (Angie) Markwell
Culpeper,VA
Summary
Operations/Management Administrator with over thirty years of experience leading the functions of business/healthcare operations with complete accountability for greater than $350 MM P&L. Recognized for “Getting Stuff Done” with strong ability to identify continuous change actions to reduce cost, enhance quality, improve clinical outcomes year over year and increase margins. Supervised up to 20 direct reports with responsibilities in general operations, call center operations, clinical (including physicians), quality, education and training, human resources, new projects and acquisitions, information systems, financial reporting, planning, and forecasting. Had indirect responsibility for special projects, finance, marketing, and business development. Enjoy driving continuous improvement and strong processes. Innovative leader dedicated to boosting all areas of operations and business administration in healthcare industry. Driven leader with proven track record of enhancing operations by conducting in-depth analysis and implementing changes yielding impactful results. Commended for developing cost-effective solutions and methods and improving work efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Consultant
Markwell & Powell LLC
Remote
01.2015 - Current
- Providing advisory services to healthcare organizations.
- Consulted with healthcare professionals on business decisions.
Head of Northeast and Canada
TheKey
Remote
01.2022 - 09.2023
- Responsible for 350MM P&L oversight, planning, development, and implementation of divisional objectives, restructuring of organization, and management of direct reports and teams.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Regional Vice President
Fresenius Kidney Care/Fresenius Medical Services
Washington, DC
07.2015 - 01.2022
- Responsible for directing and growing dialysis business, maintaining profitability and growth, and assisting with development and management of initiatives and strategies.
- Led team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Developed innovative solutions for complex client needs, securing long-term contracts and driving revenue growth.
- Strengthened relationships with key clients by providing exceptional customer service and support.
- Expanded company's presence in new territories, establishing valuable partnerships and increasing market penetration.
- Facilitated organizational change management efforts as needed to adapt quickly to shifting market dynamics or customer preferences.
- Championed diversity and inclusion efforts within organization to create inclusive workplace culture that attracts top talent.
- Delivered regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.
- Implemented cross-functional initiatives for continuous improvement in sales, customer satisfaction, and operational efficiency.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Mentored direct reports, fostering positive work environment that encouraged professional growth and development.
- Managed 65 clinics, 25 hospital programs with 1300 employees covering Washington DC, Maryland and Virginia.
- Maximized revenue generation opportunities by analyzing market trends and identifying potential gaps in product offerings or service capabilities.
- Collaborated with marketing teams to develop targeted campaigns, resulting in increased brand awareness and market share.
- Built high-performing teams through effective recruitment processes, ongoing training programs, coaching sessions.
- Oversaw yearly budget of more than $350MM.
- Ensured regulatory compliance across all aspects of business operations within region.
- Maintained deep understanding of competitive landscape, adjusting strategies as necessary to maintain or improve market positioning.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Directed technological improvements, reducing waste and business bottlenecks.
- Initiated strategy to drive company growth and increase market share and profitability.
- Created succession plans to provide continuity of operations during leadership transitions.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed financial, operational and human resources to optimize business performance.
Regional Operations Director
DaVita
Ohio, Connecticut, Colorado
01.2013 - 07.2015
- Coordinated operations of two Pioneer Regions (15 direct reports,450 employees) part of Team Innovation and Deployment, and received award for Villagewide Night of Honor.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
Chief Operating Officer and Board of Director
DaVita Nephrolife
Bangalore, India
01.2012 - 12.2012
- Responsible for overall management of dialysis clinics, focusing on improving clinical outcomes, quality, operational efficiencies, cost reduction, and margin increase.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering culture of continuous learning and development within organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Championed adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Drove revenue growth with successful launch of new products and services to meet customer needs.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Represented organization at external meetings and events to promote and build relationships with key stakeholders.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Managed crisis response to minimize potential negative impacts on company.
- Improved employee satisfaction and reduced turnover through development of effective training programs and performance management systems.
- Spearheaded major organizational restructuring efforts, resulting in more agile and responsive team structure.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Expanded company's market presence by identifying new business opportunities and executing strategic partnerships.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Developed and implemented recommendations for service improvement.
- Played critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Led operational oversight and budgetary supervision for 15 Dialysis Clinics throughout India.
- Championed continuous improvement initiatives, fostering culture of innovation within organization.
- Established DaVita US policies to promote company culture and vision.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
- Represented organization at industry conferences and events.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Devised and presented business plans and forecasts to board of directors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Board of Directors
Community Health Alliance
Reno, NV
01.2010 - 01.2012
- Served as nominated board member for local non-for-profit community healthcare clinic.
- Contributed valuable insights regarding industry trends during board discussions, enabling informed strategic decision making.
- Attended public hearings to gain community input.
- Collaborated with fellow board members to establish robust succession planning process for key leadership positions within organization.
- Managed and planned social activities to encourage program engagement.
- Championed corporate governance best practices, improving overall board performance and accountability.
- Fostered culture of innovation by promoting collaboration among executive team members.
- Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Represented organization at industry conferences and events.
Regional Operations Director
DaVita
Reno, NV
01.2008 - 01.2012
- Coordinated operations of Northern Nevada region and Western California (12 clinics and 8 hospital programs), achieved top region in Division for clinical outcomes, and received awards for Denovos and performance.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Director/Assistant Vice President of Clinical Services
Alere Medical a Division of Inverness
Reno, NV
01.2005 - 01.2008
- Responsible for clinical operations, quality, education and training, forecasting and planning, physician and client relationships, strategy development, and IT clinical application support.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to company's overall growth strategy and market reach.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Evaluated scripts to identify creative strategies and resource needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Established high-performance culture within team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Increased efficiency by streamlining processes and implementing new software tools for team.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Participated in organization re-branding and targeting of new markets and programs to attract and retain members.
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
Education
Associate of Science - Nursing (RN)
Scott Community College
Bettendorf, IA01.1992
Master of Science - Business Management
Indiana University
Bloomington01.1983
Bachelor of Science - Education
University of Vermont
Burlington, VT01.1982
Skills
- Leadership
- Client Engagement
- Healthcare operations
- Compliance
- Patient Advocacy
- Process Implementation
- Organizational Goal Development
- Budget Planning
- Performance Metrics
- Facility Oversight
- Financial and Operations Management
- Process Improvement
- Healthcare management
- Quality Improvement
Certification
- Iowa, 07/2024
- Nevada, 07/2024
- California, 07/2024
- Virginia, 07/2024
- Maryland, 07/2024
- DC, 07/2024
Accomplishments
- Leadership
- Led multiple cross-functional teams and coached team members, as appropriate, to develop skills and confidence in their ability to examine work processes, create solutions, and measure improvements.
- Participated in management team process to develop vision and mission statements.
- Recognized for ability to develop consensus for strategic planning among all stakeholders.
- Facilitated 10+ learning programs on new reporting systems.
- Financial and Operations Management
- Communicated with managers and coordinated the financial reporting of >60 locations to consolidate financial data.
- Developed multiple financial modeling process tools that empowered managers to be accountable for day-to-day P&L.
- Directed several IT conversions to increase accuracy and reduce time for clinical and financial recording and reporting.
- Developed cost savings processes for managing chronic direct expenses that were adapted by the entire division.
- Process Improvement
- Used CQI process to reduce operational costs in division/organization.
- Created training and education program to provide opportunities for growth within the organizations as well as provide a talent pool for clinical teammates to feed new clinics over time.
- Created clinical quality improvement program, auditing tools and checklists to assist team in managing day to day operations and clinical metrics.
- Developed clinical, HR and IT outcomes reporting system and incentive programs.
Others Say
Leads by this formula: C2P2I = Compassion, Courage, Perseverance, Patience, Integrity
References Available
True
Management Philosophy
It is no longer enough for employees to simply "embrace" change: continuous improvement must become a way of doing business, where people actively seek improvements and systems and processes support and drive initiative. Trust and accountability are the keys. The work environment must be such that people are held accountable and work without fear, within a culture that encourages pride in both personal and organizational accomplishments.
Timeline
Head of Northeast and Canada
TheKey
01.2022 - 09.2023
Regional Vice President
Fresenius Kidney Care/Fresenius Medical Services
07.2015 - 01.2022
Healthcare Consultant
Markwell & Powell LLC
01.2015 - Current
Regional Operations Director
DaVita
01.2013 - 07.2015
Chief Operating Officer and Board of Director
DaVita Nephrolife
01.2012 - 12.2012
Board of Directors
Community Health Alliance
01.2010 - 01.2012
Regional Operations Director
DaVita
01.2008 - 01.2012
Director/Assistant Vice President of Clinical Services
Alere Medical a Division of Inverness
01.2005 - 01.2008
Associate of Science - Nursing (RN)
Scott Community College
Master of Science - Business Management
Indiana University
Bachelor of Science - Education
University of Vermont