Angelita Jamero Range
Visalia,CA
Summary
Driven, goal-oriented Leader with proven record of success in exceeding in sales, customer satisfaction and team building. Manages and leverages employees skills sets and empowers them to strive to deliver exceptional service, resulting in positive representation of company brand and growth in company revenue.
Overview
25
25
years of professional experience
Work History
Store Leader
PetSmart
08.2022 - 03.2023
- Point person for Services (Salon/Pet Training) Business with Salon 18% and Pet Training at a 23% increase over plan.
- Driving force in developing a team work environment through cross training and developing of new managers and associates
- Coached staff to leverage engagement to increase Treats Customer Loyalty program to 17.8%
- Controlled costs consistently to effectively eliminate waste of operational resources, P&L's and labor costs.
- Review Category Sales and Quorso (KPI's) program with Assistant Store Leader and identify opportunities to increase merchandise sales.
- Review Scorecard weekly results and look for possible root cause in areas of opportunity then utilize accountability or recognition to make improvements where necessary.
Assistant Store Leader
PetSmart
09.2018 - 08.2022
- Responsible for Core Side of the business (sales floor). Finishing fiscal year 2020 and 2021 over 26% to plan and exceeding sales $1M each year.
- Delegated tasks to Support Leaders and followed up on Operational Plans and Processes to ensure projects were completed timely while providing the highest level of customer experience and service to Pet Parents and their pets
- Validated Store Expense Tracker is maintained and work with Store Leader on expense issues. Followed up with Corporate on any variances from goods and services received.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job. Heavy proponent of employee recognition verbally and through the PlayUP Recognition Program.
- Handle personnel files and sensitive information and ensure they are secured and educated team with company Services and Benefits, EAP, Health and Wellness, Programs, and the Belonging Program and Trainings.
Customer Engagement Leader
PetSmart
07.2017 - 09.2018
- Drive front end engagement to capture Treat Loyalty Program 4.5% over comp.
- Quickly learned new skills and applied them to daily tasks, improving department efficiency and productivity.
- Proven to create a team work environment through engagement, product knowledge and cross training development.
- Placed health of pets to the highest priority and pushed PetCare to Standards and maintain the department by ensuring pets are healthy and in their appropriate habitats.
- Became a partner with Adoption Partners (VOSPCA, TCAS, Cat Coalition, and Central Valley Rescue Railroad) for weekly operations and events and National Adoption Week Events.
- Tackled Chance and Friends Holiday Donation Program by finding groups to donate to and putting a plan in place beating the previous donation number by 490%
Department Manager/Key Carrier
Bed Bath and Beyond
09.2013 - 07.2017
- Ensure customer service is always highest priority through training and development of staff
- Analyze departmental sales on a weekly and monthly basis.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordering into, adjusting stock levels and merchandising products to increase sales
- Plan weekly and daily tasks for the department and follow up to ensure standards are met and maintained.
- Ensures communication with Store Management, staff and District Staff.
General Manager
Sport Chalet, Inc.
07.2010 - 09.2013
- Analyze departmental sales on a weekly basis, adjusting stock levels and merchandising presentation to increase sales
- Achieving controllable sales goals through selling standards of UPT (Units Per Transaction), often exceeding district goals that were set weekly.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Created an effective succession plan through performance development, which lead to successfully promoting three managers and five department heads
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Successfully maintaining payroll control and shrink levels
- Ensures communication between corporate and the store (both management and associates)
- Maintain store’s controllable expenses as well as monitor and observe purchase orders.
- Put together training sessions on SAP and implemented tests on team's retention.
Education
Diploma: Bachelor of Arts - Psychology
California State University
2002
Skills
- Company Culture and Values
- Microsoft Outlook, Word and Excel
- SAP and POS
- HR skills in Recruiting, Hiring, On Boarding, Training, Performance Reviews, Documentations, and Terminations
- Shipping, Receiving and Stocking
Member of FANHS (Filipino American National Historical Society), Delano Chapter
Assist in educational events/tours of the local history of the Delano Grape Strike. Created art work for digital poster and program booklet for the Congressional Medal of Honor for Filipino Vets that participated in WWII.
Timeline
Store Leader
PetSmart
08.2022 - 03.2023
Assistant Store Leader
PetSmart
09.2018 - 08.2022
Customer Engagement Leader
PetSmart
07.2017 - 09.2018
Department Manager/Key Carrier
Bed Bath and Beyond
09.2013 - 07.2017
General Manager
Sport Chalet, Inc.
07.2010 - 09.2013
Diploma: Bachelor of Arts - Psychology
California State University