Angelita Montemayor
VacationsToGo
Durham,NC
Work Preference
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Durham, NC, US
Open to relocation:
No
Minimum Desired Compensation
$55000/yr
Important To Me
Work-life balanceHealthcare benefitsCompany CultureFlexible work hours401k matchPaid time off
12
years of professional experience
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with a focus on continuous improvement.
Work History
Master Cruise Counselor
3 Years 10 Months- Conducted in-depth client consultations to assess travel preferences, budget constraints, and expectations, delivering tailored vacation solutions.
- Designed and executed detailed, personalized travel itineraries across major global ocean and river cruise lines to elevate client engagement and satisfaction.
- Maintained continuous industry expertise on emerging travel trends, destination updates, and international entry protocols to provide knowledgeable recommendations.
- Partnered directly with key travel vendors and cruise line suppliers to negotiate competitive package pricing, exclusive amenities, and optimal rates.
- Managed end-to-end booking logistics—including flights, hotel accommodations, land transfers, and shore excursions—to build comprehensive travel packages.
- Achieved and maintained a 100% "Excellent" customer service rating on post-trip client satisfaction surveys.
- Handled complex client inquiries, booking modifications, and unexpected travel disruptions promptly to deliver high-touch service recovery.
- Mentored junior counselors on sales techniques, customer service best practices, and vendor booking systems to elevate overall team performance.
Assistant General Manager
1 Year 4 Months- Streamlined daily shift operations to ensure optimal workflow, seamless service delivery, and strict adherence to corporate compliance standards.
- Managed high-volume peak reservation systems averaging over 300 covers per shift on weekends and major holidays.
- Coordinated end-to-end planning for private events, managing custom floral, bakery, and curated menu specifications to deliver high-end guest experiences.
- Formulated and executed strategic scheduling frameworks to optimize labor efficiency, reduce overtime, and boost floor productivity.
- Onboarded and trained incoming personnel on company policies, service benchmarks, and operational best practices.
- Partnered cross-functionally with team members to refine customer engagement strategies, consistently elevating guest satisfaction scores.
- Processed weekly timecard audits and generated comprehensive bi-weekly payroll reports to guarantee pay rate accuracy and regulatory compliance.
- Executed daily financial reconciliations, cash audits, and secure bank deposit preparations.
- Enforced rigid health, safety, and sanitation protocols across all departments to maintain total regulatory compliance.
- Oversaw inventory management tracking systems, conducting regular stock audits to ensure accurate counts and timely vendor replenishment.
Manager
1 Year 3 Months- Restructured budgets for labor, capital assets, inventory purchasing, and technology upgrades to control costs and optimize spending.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed training programs for staff to improve overall performance.
- Hired, trained and mentored staff to maximize effectiveness.
- Developed and maintained relationships with rewarding customers and suppliers through continual communication and relationship building.
- Supervised 30 employees in fast casual restaurant by monitoring activities, coaching and offering hands-on support.
- Developed and maintained relationships with raving customers and suppliers through continual communication and relationship building.
- Regularly achieved or exceeded financial goals by controlling expenses, optimizing schedules, and regulating inventory usage.
Assistant General Manager
4 Months- Cultivated culture of accountability and achievement, fostering individual performance and team collaboration
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed inventory levels by tracking stock movement and ensuring product availability. by ordering precise quantities of stock and executing corrective actions to drive profitability
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Oversaw computer database and physical filing systems
- Managed payroll for organization of 50 personnel
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Assisted with on-boarding process of 20 new hires in 3 months
- Directed work activities of team members to ensure smooth operational flow and compliance. of subordinates and staff relating to employment, compensation, labor relations and employee relations
Assistant General Manager
4 Years 10 Months- Obtained annual sales increase of 11.5% by increasing sales in food, liquor and wine
- Maintained annual food cost at 30% while reducing labor cost by 1% through effective resource management
- Maintained annual food cost of 30% and lowered labor cost by 1%
- Managed budget implementations, employee reviews, training, and schedules
- Developed and strengthened area partnerships, resulting in new revenue channels and increased public awareness
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Cultivated performance-based culture emphasizing individual accountability, goal attainment, and team achievement
- Managed FOH team schedule with proper coverage needs and individual strengths
- Coordinated front-of-house team schedule to ensure adequate staffing coverage with proper coverage needs and individual strengths
- Completed inventory purchases and oversaw restocking
Education
Associate of Science - Business Technology
- Maintained 3.8 GPA
Skills
Budget development
Inventory management
Process optimization
Performance metrics
Business operations knowledge
Time management
Goal attainment
Staff training
Communication skills
Deadline-oriented
Conflict resolution
Microsoft Office proficiency
Timeline
Master Cruise Counselor
VacationsToGo
08.2022 - 06.2026Read More
Assistant General Manager
Jonathan's the Rub
04.2021 - 08.2022Read More
Manager
Mendocino Farms LLC
12.2019 - 03.2021Read More
Assistant General Manager
Finn Hall, Oz Rey
07.2019 - 11.2019Read More
Assistant General Manager
Landmark Houston Hospitality Group
09.2014 - 07.2019Read More
Houston Community College
Associate of Science from Business Technology
Read More