RICH MORROW
Magnolia,TX
Summary
Dynamic Luxury Cruise Specialist with a proven track record at Vacations To Go, excelling in customer relationship building and strategic problem solving. Leveraging management expertise and CRM proficiency, I consistently enhance client satisfaction and drive repeat business, ensuring memorable travel experiences tailored to individual preferences.
Overview
22
22
years of professional experience
Work History
Luxury Cruise Specialist/Master Cruise Counselor/Relationship Specialist
Vacations To Go
Houston, TX
01.2023 - 06.2026
- Assisted clients in planning and booking personalized cruise itineraries to enhance their travel experience.
- Advised clients on suitable cruise lines, destinations, and onboard amenities that align with their preferences.
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of client satisfaction during travel.
- Entered cruise reservations and verified travel details in agency systems.
- Tracked customer satisfaction through surveys and feedback forms.
Sales Consultant
Dave Smith Motors
Kellogg, ID
04.2020 - 05.2022
- Sold Ram, GMC, Jeep, Chevrolet, and Buick vehicles for the world’s largest Ram dealer.
- Met sales goals while keeping CSI scores above 95%.
- Maintained client relationships, driving sales revenue growth through repeat business and referrals.
- Built ongoing relationships to drive referral business and repeat sales.
- Reviewed customer needs, matching solutions to requirements for enhanced customer satisfaction.
- Explained vehicle features and options, fostering customer trust and informed purchasing decisions.
Project Manager
Critical Power Products & Services LLC
Post Falls, ID
08.2019 - 04.2020
- Managed project schedules for critical power installations and service work at a power systems provider.
- Managed project documents, permits, and customer communications for power system installations.
- Facilitated sales for backup power, cooling, and data center equipment nationwide.
- Coordinated with potential suppliers to streamline equipment purchases and resale, including extraction equipment.
- Handled transactions from start to finish while following state and federal regulations.
Bar Manager
The Beacon CDA
Coeur D Alene, ID
04.2008 - 07.2019
- Supported bar operations for one of Idaho's largest, highest-profit bars, handled payroll, inventory, janitorial duties, and supervised 10-20 employees.
- Prepared cocktails for diverse clientele and provided top-tier service in a friendly, customer-focused atmosphere.
- Assisted bartenders and barbacks throughout service while managing opening, closing, shift scheduling, cash handling, and supply orders.
Bartender
The Cedars Floating Restaurant
Coeur D' Alene, ID
04.2004 - 03.2008
- Managed bar area, developed cocktail menu, ensured inventory compliance, and nurtured customer relationships.
- Mixed cocktails from bar recipes and served wine, draft beer, and bottled beer.
- Greeted customers and ensured prompt, courteous service to enhance guest experience.
- Maintained accurate records of liquor, beer, wine, and beverage stock to optimize inventory management.
Education
High School Diploma -
Lakeland High School
Rathdrum, ID06-2004
Skills
- Management expertise (8 years)
- Effective teamwork and ethics
- CDK, CRM, e-Leads, VIN solutions, POS software
- Inventory oversight
- Payroll and scheduling management
- Microsoft Office applications
- Strategic problem solving
- Customer relationship building
RECOGNITIONS/EDUCATION
Patriotic Employer – Employer Support of the Guard and Reserve, Ram/Jeep/GMC/Chevrolet Expert
Timeline
Luxury Cruise Specialist/Master Cruise Counselor/Relationship Specialist
Vacations To Go
01.2023 - 06.2026
Sales Consultant
Dave Smith Motors
04.2020 - 05.2022
Project Manager
Critical Power Products & Services LLC
08.2019 - 04.2020
Bar Manager
The Beacon CDA
04.2008 - 07.2019
Bartender
The Cedars Floating Restaurant
04.2004 - 03.2008
High School Diploma -
Lakeland High School