Angelita Narayan
Manteca,California
Summary
Dynamic Management Analyst with a proven track record at Santa Clara County Finance Agency, specializing in business process improvement and policy analysis. Enhanced operational efficiency through data-driven insights and client relationship management, resulting in streamlined processes and improved decision-making capabilities. Adept at collaborating with cross-functional teams to drive impactful change.
Management professional equipped with strong analytical and problem-solving skills, ready to drive organizational efficiency. Proven track record in strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adaptability to changing needs, ensuring reliable and impactful outcomes. Highly skilled in stakeholder engagement, project management, and performance metrics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Management Analyst
Santa Clara County Finance Agency
09.2021 - Current
- Conducted data analysis to identify operational improvements and support decision-making processes.
- Assisted in the development of performance metrics to evaluate project effectiveness.
- Collaborated with cross-functional teams to gather requirements for process improvement initiatives.
- Supported project management by tracking timelines and deliverables during implementation phases.
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
- Optimized project management practices by conducting comprehensive assessments of project plans and timelines, ensuring timely completion of deliverables without compromising quality standards or exceeding budgets.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
- Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
- Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
- Documented findings and recommendations based on research and analysis of business processes.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
- Facilitated workshops and training sessions to enhance employees'' understanding of new methodologies and techniques in management analysis.
- Reduced costs for the organization by identifying areas of improvement and recommending cost-saving measures.
- Advised senior management on strategic decisions, leveraging in-depth industry knowledge.
- Streamlined report generation processes, developing templates that reduced preparation time.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Administrative Support Officer
Santa Clara County Finance Agency
08.2017 - 09.2021
- Managed scheduling and coordination of departmental meetings to enhance communication efficiency.
- Assisted in the preparation of financial reports, ensuring accuracy and adherence to deadlines.
- Developed and maintained filing systems, improving document retrieval processes for team members.
- Supported budget preparation by gathering data and compiling necessary documentation for review.
- Trained new staff on organizational policies and software tools to ensure compliance and productivity.
- Implemented tracking systems for invoices and payments, enhancing financial transparency within the department.
- Collaborated with cross-functional teams to address inquiries, providing timely solutions to operational challenges.
- Safeguarded confidential information by maintaining organized filing systems for both physical and digital records.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Prepared professional presentations for executive-level meetings using advanced PowerPoint skills.
- Managed high-volume phone lines, directing calls to appropriate personnel and ensuring prompt customer service.
- Contributed to overall company success by consistently demonstrating a strong work ethic and dedication to achieving organizational goals.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or email correspondence.
- Facilitated timely completion of projects through effective coordination of project resources and regular progress updates to stakeholders.
- Maintained up-to-date knowledge of company policies and industry regulations to ensure compliance across all administrative activities.
- Streamlined data entry processes, resulting in more accurate record-keeping and easier access to information.
- Assisted in the development of office procedures and training materials, resulting in increased staff efficiency.
- Ensured accurate inventory management through effective purchasing procedures and vendor relations practices.
- Improved inter-departmental communication by fostering a collaborative work environment among team members.
- Coordinated travel arrangements for executives, facilitating smooth business trips with minimal disruption to their schedules.
- Supported human resources functions by assisting with recruitment efforts including reviewing resumes, scheduling interviews, conducting background checks.
- Supported event planning efforts, coordinating logistics for meetings, conferences, and other corporate gatherings.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Clerk Recorder Supervisor
Santa Clara County Clerk Recorder's Office
09.2010 - 08.2017
- Processed and organized incoming documents to ensure efficient workflow.
- Maintained accurate records using electronic filing systems for quick retrieval.
- Assisted in inventory management by tracking supplies and reordering as necessary.
- Coordinated communication between departments to facilitate information flow.
- Developed training materials for new staff, enhancing onboarding efficiency.
- Implemented improvements in filing procedures, reducing retrieval time by 20%.
- Mentored junior clerks on best practices in data entry and record keeping.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Plans, assigns, coordinates and reviews work of subordinates;
- Evaluates division operations; and assists in developing policies, procedures and production performance criteria;
- Keeps informed of and analyzes and interprets pending and new legislation in regard to impact on divisions' procedures;
- Examines documents presented for filing or recordation for accuracy and completeness;
- Trains or delegates training of assigned staff, as appropriate;
- Educates other government agencies on updates pertaining to official/vital/business records through classes, letters, etc.;
- Prepares supervisory reports, correspondence and other administrative and supervisory documentation;
- Assists in the preparation of the annual budget for assigned divisions or units;
- Represents, acts as a liaison, or assists the County Clerk-Recorder in maintaining cooperative relationships with other units in the Office, other County departments and the public;
- Oversees and coordinates deputized, volunteer marriage commissioners and notaries public;
- May appear in court representing the County;
- Handles complicated/complex issues related to the work of assigned divisions or units; researches and interprets appropriate government codes and regulations in order to advise the public and resolve problems;
- Assures integrity of all Clerk-Recorder indices and images;
- May be assigned as a Disaster Service Worker, as required;
- Performs related duties as assigned.
Education
GED -
Fiji Institute of Technology
Suva, Fiji IslandAssociate of Arts - Business Administration And Management
University of The South Pacific
Suva, Fiji Island12-1988
Skills
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
Accomplishments
- Staff Training - Trained staff on Kronos Timekeeping concepts and computation.
- Led the department in a major move to relocate.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
Certification
- Workplace Violence Prevention
- Sexual Harassments Prevention Training for Supervisors and Managers
- Cyber Security Training
- Information Privacy Training
- Business Writing Skills
Languages
Hindi
Full Professional
Timeline
Management Analyst
Santa Clara County Finance Agency
09.2021 - Current
Administrative Support Officer
Santa Clara County Finance Agency
08.2017 - 09.2021
Clerk Recorder Supervisor
Santa Clara County Clerk Recorder's Office
09.2010 - 08.2017
GED -
Fiji Institute of Technology
Associate of Arts - Business Administration And Management
University of The South Pacific