DAPHNE G. MCCANTS
Laurel,USA
Summary
Results-driven professional specializing in management analysis and organizational efficiency. Proven track record in optimizing business processes and implementing strategic initiatives. Reliable team collaborator focused on achieving measurable outcomes and adapting to evolving business needs. Experienced with data analysis, project management, and strategic planning. Utilizes analytical skills to identify inefficiencies and recommend improvements. Track record of driving operational excellence and fostering collaborative team environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Management Analyst
U.S. Department of State, Executive Office of Western Hemisphere Affairs
Washington, DC
02.2017 - 05.2025
- Administered E2 Travel System: approved, reset, transferred, and modified user accounts to ensure seamless travel operations.
- Oversaw administrative and logistical operations related to property accountability, including planning, coordinating, and evaluating supply and furniture needs to support contingency operations.
- Managed and tracked customer service requests through the MyApps electronic work order system.
- Initiated and processed monthly requisitions for office supplies, furniture, and contracted services.
- Coordinated logistics for events and office activities, ensuring timely delivery of supplies, equipment, and services.
- Reviewed and analyzed logistics operations to identify resource requirements including personnel, funding, facilities, materials, and support services.
- Liaised with other offices and bureaus to align project requirements, schedules, and deadlines.
- Developed and executed comprehensive communication plans for cross-office projects.
- Facilitated and documented change requests, ensuring stakeholders were informed of schedule or budget impacts.
- Collaborated with vendors to obtain and evaluate quotes and consulted with management to resolve procurement issues.
- Served as Team Lead for “Take Your Child to Work Day” for two consecutive years; recognized with a Certificate of Appreciation for creativity, logistical planning, and teamwork.
- Led the development of temporary swing office space for OIG Inspectors, coordinating IT setup, phone systems, and supply procurement.
- Managed Bureau Parking Program maintained excel spreadsheet list of all parking permit holders for management visibility.
- Office of the Executive Director (WHA/EX/DMS) Contractor: Cherokee Nation Business, LLC.
- Security Clearance: Top Secret
Management Analyst
U.S. Department of State, Executive Office of Western Hemisphere Affairs
Washington, DC
11.2015 - 02.2017
- Drafted Management Notices on policy and procedures for management review and approval.
- Managed and maintained the Travel Card Program, coordinated with Program Coordinator to conduct monthly audits and ensured travel card holders where up to date on all required training/refresher training, attended A/OPC meetings.
- Initiated requisitions and procurement orders through ILMS Ariba. Process De obligations and contract closeout from ULO reports to efficiently reconcile program funds.
- Managed Duty Officer Program updated duty schedule ensuring consistent coverage provided.
- Updated and maintained Duty Officer SharePoint site.
- Assisted with the development and implementation of Broadcast Notifications through SharePoint which increased functionality to the needs of the Bureau.
- Worked closely with Senior Management on administrative guidelines, procedures and management of policy and program goals.
- Maintained awareness of program procurement needs, timelines and purchasing cycles.
- Participated in WHA Orientation for new employees, conducted briefings on domestic operation programs.
- Participated in the U.S. Caribbean Central America Energy Summit, attended meetings and conference calls to ensure Senior Management was keep aware of pertinent details.
- Office of the Executive Director (WHA/EX) Contractor: Miracle Systems, LLC.
Office Management Specialist
U.S. Department of State, International Narcotic and Law Enforcement Affairs
Washington, DC
03.2012 - 11.2015
- Provided logistical support for staff; securing access to IT systems, office databases (E2, ARIBA, and SAMS), share drive, fobs/blackberries, and safe combinations. Tracked and coordinated all training request for approval.
- Updated and maintained country portfolio and contact lists for the Middle East Team of 23 people.
- Initiated requisitions and procurement orders through ILMS, for personal service contracts ranging in value from $50,000 to $60 million.
- Served as expert on guidance and instructions concerning policy and procedures as it related to specifications, and regulations. Liaison with program officers, budget analysts on outstanding issues for process improvements.
- Served as technical expert on travel arrangements for senior level and staff for domestic and international. Obtained appropriate funding source to complete authorizations, advised approving officials of pending TAs for approval. Travel vouchers processed in timely manner.
- Assisted staff in facilitating request for applications and renewals of diplomatic passports, visas and country clearances.
- Participated in Records Management Module working group to analyze the existing records management program and implement effective changes.
- Served as Unit Security Officer, inform Bureau Security Officer of security practices and personnel changes. Established and maintained security duty schedule roster for staff, trained group on security procedures and protocol.
- Office of Africa and Middle East Contractor: USGI, LLC.
Office Management Specialist
U.S. Department of State, International Narcotic and Law Enforcement Affairs
Washington, DC
06.2008 - 03.2012
- Provided administrative and program support to staff, Foreign Service officers and contract employees, identifying issues by interpreting federal regulations and guidelines resulting in program resolutions.
- Maintained awareness of policies and procedures as it related to office programs, coordinated activities between the bureau and other offices, as well as international groups and private sector involved in Iraq programs.
- Served as expert on procurement of personal service contracts through ILMS Ariba system. Provided expert analytical guidance and techniques for improving communication with management concerning policy procedures as it related to contract specifications and procedure regulations.
- Prepared travel arrangements for senior level, staff and other DOS personnel for domestic and international travel. Informed management concerning any changes to travel policy and procedures.
- Liaison with external travel partners to arrange modes of transportation, helicopters/fixed wing aircraft that involved coordination with other agencies. Processed travel vouchers to ensure timely reimbursement.
- Maintained a working relationship with the Iraq Embassy to obtain visas for staff, contractors and other bureaus within DOS.
- Office of Iraq Programs Contractor: Pro-telligent, LLC
- Coordinated logistics for international programs, ensuring compliance with regulations and policy requirements.
- Streamlined office operations, enhancing efficiency in administrative processes and workflow management.
- Managed budgets and financial transactions, maintaining accuracy in reporting and expenditure tracking.
Program Support Specialist
U.S. Department of State, Logistics Management, Motor Vehicle Branch
Arlington, VA
09.1993 - 06.2008
- Served as administrative analyst for procurement actions through General Service Administration to obtain U.S. manufactured vehicles for overseas Embassies with an annual budget exceeding $30 million dollars.
- Analyzed GSA and local purchase documentation with conformance to specifications requested.
- Assisted in the preparation and distribution of instructions for 250 overseas posts covering annual reporting requirements for cost-benefit analysis of vehicle fleet requirements for fiscal year-end budget.
- Updated and maintained asset management database for processing shipping and receiving reports.
- Prepared disposal authorizations for vehicles and process obligation adjustments to reconcile program funds.
- Analyzed problems and issues related to records management maintain records management program and advised other staff of records management procedures.
- Analyzed and evaluated the effectiveness of programs and operations in meeting established goals and objectives.
- Communicated with manufacture representatives, private sector contractors, colleagues and agency management to gather and analyze information about agency processes and programs and request documentation for custom clearance importation requirements.
- Monitored procurement status to ensure prompt action and resolve importation request.
- Planed, organize and coordinate special office projects to meet deadlines.
- Office of Motor Vehicle Branch Contractor: Federal Management System, Inc.
Education
Some College (No Degree) - Business Administration
Montomery Colleage
Rockville, MDSome College (No Degree) - Microsoft Suite
Smith Business School
WashingtonSkills
- Project/Task Management, Global Financial Management System (GFMS) and E2 Solutions
- Integrated Logistics Management System (ILMS), Ariba
Coordinating, Planning, Organizing and Communication
- Microsoft Office (Excel, Word and PowerPoint) and SharePoint
- Client relationship management
- Business process improvement
- Attention to detail
- Time management
- Analytical thinking
- Project management
- Microsoft Office Suite
Accomplishments
- Research and Analysis -Contract closeout and obligation report to reconcile funding.
- Awarded - Certificate of Appreciation for WHA's Bring your Child to Work Day, for creativity, teamwork, logistical skills, and customer service was outstanding.
- Staff Training - Trained OMS staff to access and and process Travel authorizations and to submit reimbursements once travel was completed using E2 solutions database. Training was conducted using Teams.
Certification
- Certified General Service Officer, Department of
- State - July 2017
Timeline
Management Analyst
U.S. Department of State, Executive Office of Western Hemisphere Affairs
02.2017 - 05.2025
Management Analyst
U.S. Department of State, Executive Office of Western Hemisphere Affairs
11.2015 - 02.2017
Office Management Specialist
U.S. Department of State, International Narcotic and Law Enforcement Affairs
03.2012 - 11.2015
Office Management Specialist
U.S. Department of State, International Narcotic and Law Enforcement Affairs
06.2008 - 03.2012
Program Support Specialist
U.S. Department of State, Logistics Management, Motor Vehicle Branch
09.1993 - 06.2008
Some College (No Degree) - Microsoft Suite
Smith Business School
Some College (No Degree) - Business Administration
Montomery Colleage
Professional Development
- Montgomery College Rockville and Takoma Park, MD Campus, Course work: Business Administration
- Smith Business School, Course work: Microsoft Office (Word, Outlook, Excel, Power Point), Certification
- Anne Arundel County Community College, Course work: Business Management