Angelita Roach

• Delivered fast, attentive service while maintaining a welcoming and professional environment.
• Collaborated with team members to ensure efficient operations in a high-paced setting.
• Educated and mentored new staff by reinforcing operational procedures and best practices.
• Strengthened multitasking, precision, and quality assurance under time-sensitive conditions.
• Learned to solve problems quickly, from handling customer concerns to adapting when short-staffed or under pressure.

Shadowed physicians, nurses, and other medical professionals to gain exposure to daily clinical operations

Observed patient interactions and treatment processes to better understand healthcare delivery

Assisted with supportive tasks such as organizing paperwork, filing patient charts, and preparing materials for providers

Developed an early understanding of medical teamwork and the importance of accuracy in documentation