Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angeliyah Whitehead

Albany,GA

Summary

Proficient in call center operations, delivering exceptional customer service and administrative support. Known for accuracy in data entry and record management, consistently meeting performance metrics and enhancing overall operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alorica
Albany, GA
10.2022 - 05.2025
  • Managed high-volume inbound customer calls while maintaining professionalism
  • Resolved customer issues quickly and efficiently
  • Processed transactions and updated customer records accurately
  • Met performance metrics including call time and customer satisfaction

Healthcare Customer Service Representative

Conduent
Albany, GA
03.2020 - 07.2022
  • Answered calls, chats, & emails from, patients and members
  • Scheduled appointments and managed patient information
  • Verified and updated records with strong attention to detail
  • Explained healthcare services, benefits, and coverage

Customer Service Representative

Afni Call Center
Albany, GA
01.2019 - 12.2020
  • Handled inbound customer calls and resolved issues
  • Assisted with billing, account questions, and troubleshooting
  • Maintained accurate records in CRM systems
  • Met call time and customer satisfaction goals

Education

High School Diploma -

Westover Comprehensive High School
Albany, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Scheduling
  • Administrative support
  • CRM software

Timeline

Customer Service Representative

Alorica
10.2022 - 05.2025

Healthcare Customer Service Representative

Conduent
03.2020 - 07.2022

Customer Service Representative

Afni Call Center
01.2019 - 12.2020

High School Diploma -

Westover Comprehensive High School