Proficient in call center operations, delivering exceptional customer service and administrative support. Known for accuracy in data entry and record management, consistently meeting performance metrics and enhancing overall operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
Albany, GA
10.2022 - 05.2025
Managed high-volume inbound customer calls while maintaining professionalism
Resolved customer issues quickly and efficiently
Processed transactions and updated customer records accurately
Met performance metrics including call time and customer satisfaction
Healthcare Customer Service Representative
Conduent
Albany, GA
03.2020 - 07.2022
Answered calls, chats, & emails from, patients and members
Scheduled appointments and managed patient information
Verified and updated records with strong attention to detail
Explained healthcare services, benefits, and coverage
Customer Service Representative
Afni Call Center
Albany, GA
01.2019 - 12.2020
Handled inbound customer calls and resolved issues
Assisted with billing, account questions, and troubleshooting