Angella PATTERSON
Indianapolis,IN
Summary
Dynamic Leader with a proven track record, excelling in inventory management and problem-solving. Recognized for implementing process improvements that enhanced order accuracy and customer satisfaction. A fast learner with excellent organizational skills, I thrive in high-pressure environments, leading teams to achieve operational excellence and efficiency.
Overview
10
10
years of professional experience
Work History
Shipping Coordinator
STERIS
Indianapolis, IN
04.2023 - 07.2026
- Coordinated shipping schedules and logistics to ensure timely delivery of products.
- Managed inventory levels, optimizing stock availability for shipping operations.
- Collaborated with cross-functional teams to troubleshoot and resolve shipping issues.
- Implemented process improvements that enhanced accuracy in order fulfillment and documentation.
- Trained new staff on shipping procedures, safety protocols, and software systems.
- Developed standard operating procedures for efficient shipping and handling processes.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Facilitated smooth transitions during periods of high volume by effectively reallocating resources within the team.
- Preformed root cause analysis for miss picked shipments
- Assisted with transfering inventory systematically
Team Leader
Fedex Supply Chain
Plainfield, IN
07.2022 - 03.2023
- Led daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced overall productivity and reduced errors.
- Coordinated inventory management to optimize stock levels and minimize disruptions.
- Monitored performance metrics, identifying areas for improvement within the team structure.
Operations Supervisor
Kohls Distribution Center EFC5
Plainfeild, IN
10.2018 - 07.2022
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained and mentored team members on safety protocols and best practices.
- Implemented process improvements to enhance operational efficiency and reduce delays.
- Coordinated inventory management using warehouse management systems for accuracy.
- Monitored performance metrics to maintain high standards of quality and service.
- Facilitated communication between departments to streamline operational processes.
- Led safety meetings to promote a culture of compliance and risk awareness.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Housekeeping Supervisor
Lochabreah Apartments
Brownsburg, IN
03.2016 - 09.2018
- Supervised daily cleaning operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored housekeeping staff on efficient cleaning techniques and equipment usage.
- Developed and implemented inventory management system for cleaning supplies, optimizing resource allocation.
- Conducted regular inspections of apartments to maintain cleanliness and address maintenance issues promptly.
- Coordinated scheduling of housekeeping staff to ensure adequate coverage during peak periods.
- Collaborated with property management to enhance guest satisfaction through improved housekeeping services.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
Excellent attention to detail
Fast learner
Lead by example style
Problem-solving
Time management
Multitasking Abilities
Organizational skills
Inventory monitoring and management
Order tracking
Timeline
Shipping Coordinator
STERIS
04.2023 - 07.2026
Team Leader
Fedex Supply Chain
07.2022 - 03.2023
Operations Supervisor
Kohls Distribution Center EFC5
10.2018 - 07.2022
Housekeeping Supervisor
Lochabreah Apartments
03.2016 - 09.2018
No Degree -
Ivy Tech Community College of Indiana