Angella Taylor
Santaquin,UT
Summary
Detail-oriented team player with strong organizational skills and pre-school teaching experience. Thrives in an educational setting.
Overview
17
17
years of professional experience
Work History
Credit Administrator
Vivint Home Security
Santaquin, UT
03.2007 - Current
- Processed recurring automated payments and credit card payments.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted with reconciliations and customer communications.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Developed strategies to expedite payments and customer resolutions.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
- Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Preschool Teacher
Star Bright Preschool
Payson, UT
10.2011 - 05.2013
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Modeled positive behavior and communication skills for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Assessed student progress and provided feedback on educational development.
Education
No Degree - General Studies
Utah Valley University
Orem, UTDental Assistant - Dental Assistant
Provo College
Provo, UTHigh School Diploma -
Tintic High School
Eureka, UTSkills
- Cost and Budget Analysis
- Credit Evaluation
- Client Relationship Management
- Balance Sheets
- Regulatory Compliance
- Complex Problem-Solving
- Policy Development
- Mentoring
- Microsoft Office
- Customer Inquiries
- Critical Thinking
- Procedure Enforcement
Timeline
Preschool Teacher
Star Bright Preschool
10.2011 - 05.2013
Credit Administrator
Vivint Home Security
03.2007 - Current
No Degree - General Studies
Utah Valley University
Dental Assistant - Dental Assistant
Provo College
High School Diploma -
Tintic High School