Angelle West
Las Vegas,NV
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
24/7 Intouch
07.2022 - Current
- Resolved customer inquiries efficiently through multiple communication channels, ensuring timely and accurate responses.
- Assisted in training new representatives on product knowledge and customer service protocols, enhancing team performance.
- Utilized CRM software to document interactions and track customer feedback, improving service strategies.
- Collaborated with cross-functional teams to identify recurring issues, implementing solutions that increased customer satisfaction.
Warehouse Worker
VTS
07.2023 - 07.2024
- Received and processed warehouse orders using handheld scanner.
- Collaborated with team members to meet tight deadlines for order fulfillment and dispatching.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Care Representative
Sutherland Global
01.2020 - 05.2022
- Facilitated conflict resolution by employing effective negotiation techniques to address customer concerns.
- Conducted follow-up communications with customers to ensure resolution effectiveness and satisfaction levels.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Medical Assistant
Northwest Career College
Las Vegas, NV11-2025
High School Diploma -
Desert Winds
Lancaster, CA05-2017
Skills
- Data entry
- Customer service
- Microsoft Excel
- Customer relationship management (CRM)
- Order processing
- Order fulfillment
Timeline
Warehouse Worker
VTS
07.2023 - 07.2024
Customer Service Representative
24/7 Intouch
07.2022 - Current
Customer Care Representative
Sutherland Global
01.2020 - 05.2022
No Degree - Medical Assistant
Northwest Career College
High School Diploma -
Desert Winds
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