ANGELLICA GILBERT
Las Vegas,NV
Summary
Dependable and reliable Associate thrives in hands-on tasks, while being trained in basic troubleshooting and customer service. Resourceful fulfillment associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
2
2
years of professional experience
Work History
IT Ambassador
Amazon LAS2
04.2023 - Current
- Assisted with updating SIM tickets to aid with the production of warehouse operations
- Physical layer troubleshooting and peripheral replacement
- Tracking inventory that is damaged or non-functioning
- Assisted with deploying equipment and assets at local IT department request
- Experience with utilizing programs and resources such as ACME and SIM ticketing
- Experience with troubleshooting thin clients, laptops, scanners, and portable handheld devices
Fulfillment Center Associate
Amazon LAS2
08.2021 - Current
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
- Operated pallet jacks to transport merchandise throughout the facility
- Evaluated merchandise for irregularities, flaws or damages to be repurposed and resold
- Assisted inbound and outbound dock in unloading and loading packaged items to designated areas
- Transported warehouse supplies to aid in the workflow and production of associates
- Evaluated and disposed of leaking, sharp and dangerous items while maintaining safety and a productive work flow.
Cashier/Food Service Worker
McDonald's
05.2021 - 08.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Greeted customers at the counter to fulfill requests and answer questions
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
- Manage and operate POS systems while maintaining customer satisfaction in a fast paced environment
- Restock and manage supplies while keeping a clean and functioning work area.
Education
Computer Networking
12.2023
Entry Level Network Technician Program to obtain IT Fundamentals + (ITF+), A+, and Network+ certifications
Culinary Arts And Hospitality Management
05.2026
Hospitality management with a minor in culinary arts, relevant coarse work oral communication 101, foundations of hospitality
High School Diploma -
06.2020
Completed coursework Culinary Arts I, Culinary Arts II , Culinary Arts I Lab, Culinary Arts II Lab, Culinary Arts III, Culinary Arts III Lab, Culinary Arts Advanced
Skills
- Equipment Configuration
- Excellent written and verbal communication skills
- Ability to work, prioritize and make decisions independently in fast-paced production environments
- Technical Troubleshooting
Timeline
IT Ambassador - Amazon LAS2
04.2023 - Current
Fulfillment Center Associate - Amazon LAS2
08.2021 - Current
Cashier/Food Service Worker - McDonald's
05.2021 - 08.2021
Netcom Learning 365 - , Computer Networking
College of Southern Nevada - , Culinary Arts And Hospitality Management
South East Career Technical Academy - High School Diploma,
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