ANGELLO DE LA CRUZ
Miami,USA
Summary
Dedicated and compassionate professional with experience in customer service and community support, recently completed RBT training to provide behavioral therapy support for children and individuals with developmental needs. Skilled in bilingual communication (English/Spanish), behavior intervention strategies, and maintaining positive client relationships. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Stock Control Coordinator
Publix Grocery Store
Miami, USA
10.2019 - Current
- Assisted diverse individuals by providing clear communication in English and Spanish, ensuring needs were understood and met.
- Maintained patience, empathy, and professionalism while addressing concerns and supporting clients in high-demand environments.
- Contributed to community outreach efforts, demonstrating compassion, consistency, and teamwork.
Multilingual Client Service Specialist
Subway
Miami, USA
01.2019 - 09.2019
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
Education
PTA -
Miami Dade College
Miami, FLSkills
- Data collection & progress tracking
- Positive reinforcement techniques
- Supporting individuals with autism and developmental disabilities
- Applied Behavior Analysis (ABA) fundamentals
- Behavior intervention strategies
- Data collection & progress tracking
Certification
- Phlebotomy Certification
- Medical Interpreter Training
- Registered Behavior Technician (RBT) Training – Completed (Pending BACB Certification Exam)
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Community Service
Actively participated in church-led community service initiatives, assisting in food distribution to homeless individuals. Provided interpretation services to ensure clear communication with Spanish-speaking members of the community, facilitating a more inclusive and supportive outreach effort.
Timeline
Stock Control Coordinator
Publix Grocery Store
10.2019 - Current
Multilingual Client Service Specialist
Subway
01.2019 - 09.2019
PTA -
Miami Dade College