Angellybeth Díaz Benítez
Ocala
Summary
Versatile Sales Clerk focused on productivity and delivering first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Drives brand loyalty through congenial interactions and mutually beneficial outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Clerk
Key Food Supermarket
Ocala
08.2022 - Current
- Assisted customers in selecting appropriate products or services to meet their needs.
- Collaborated with other departments on special projects as needed.
- Created new accounts for customers by entering personal information into computer systems.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Assisted with stocking shelves with merchandise according to store guidelines.
- Participated in team meetings to discuss strategies for improving customer service processes.
- Greeted customers and provided assistance with inquiries.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Resolved customer complaints in a timely manner.
- Supervised and motivated customer service teams to maximize business performance.
- Responded to customer questions about products and services.
- Managed efficient front office operations serving many customers per day.
- Answered phone calls and directed them to appropriate personnel.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Maintained confidentiality of sensitive information and documents.
- Generated reports on daily financial activities for management review.
- Performed daily reconciliation of financial records and cash transactions.
- Ensured proper handling, distribution and storage of money bags.
- Conducted random audits of scratch off tickets to ensure accuracy of inventory levels.
- Maintained cleanliness inside the store premises including counters, shelves, floors.
- Provided advice to customers on how to play various types of lottery games.
- Promoted responsible gaming practices among patrons as per company guidelines.
- Updated records of sales transactions in company's database system.
- Confirmed winners' eligibility through validating identification documents.
- Responded to customer inquiries about winning numbers and other game information.
- Issued prize payouts up to $600 according to established procedures.
- Performed daily balancing of cash drawers after each shift.
- Processed cash, credit card, debit card payments for lottery ticket purchases.
- Verified customers' age before selling lottery tickets.
- Printed customer bills and processed payments using cash register.
- Scanned winning tickets to calculate payouts.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Accurately completed customer transactions, including money transfers, payments and currency exchanges.
- Followed established procedures for handling cash, checks and other forms of payment.
- Provided assistance with training new employees on processes related to money transfers or other services provided by Western Union.
- Maintained accurate records for all financial transactions.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Balanced daily cash drawer totals at the end of each shift.
- Promoted additional products and services available through Western Union such as prepaid cards or bill payment options.
- Identified suspicious activity or possible fraud attempts and reported them to management immediately.
- Assisted customers with troubleshooting technical issues related to online money transfer services.
- Communicated effectively with co-workers, supervisors, and other staff members.
- Provided customers with information on products and services offered by Western Union.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Ines Maria Mendoza
Puerto Rico06-2022
Skills
- Customer service
- Data entry
- Cash handling
- Point of sale systems
- Training new employees
- Refunds processing
- Sales closing
- Punctuality and reliability
Timeline
Customer Service Clerk
Key Food Supermarket
08.2022 - Current
High School Diploma -
Ines Maria Mendoza