ANGEL MAE SEGUIA
Culob, Pototan, Iloilo,Philippines
Summary
Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
14
14
years of professional experience
Work History
Operations Expert
Carelon Global Solutions
03.2022 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Collaborated on operational support tasks to achieve common goal.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Provided immediate assistance in the production.
- Efficiently reviewed and validated reports from onshore counterpart.
- Timely trained and upskill associates with product opportunity.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides instruction.
Customer Healthcare Associate
Carelon Global Solutions
08.2020 - 03.2022
- Offer excellent customer service in line with Healthcare matters.
- Answered customer inquiries and provided information about healthcare services.
Customer Healthcare Associate
Hinduja Global Solutions
08.2017 - 08.2020
- Provided good quality customer service in line with Healthcare matters.
- Delivered excellent quantity and quality reports as per client required.
- Completed daily tasks assigned.
- Followed necessary documentation as per company compliance.
Project Support Staff
Savant Technologies, Inc
11.2010 - 03.2016
- Defined project deliveries and monitored status of tasks.
- Delivered status reports to Managers for planning purposes.
- Monitored timescales and resources used to achieve client’s required quota.
- Monitored team progress and enforced deadlines.
- Served as the single point of contact for project scheduling, instructions and changes for certain account/project.
- Created specs and instructions for new projects.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Office Secretary
Oberas Law Office
05.2009 - 10.2010
- Preparing documents for stamping and notarization
- Encoding legal paper works
- Filing court cases
- Delivering court papers to other law office for receiving and/or signing.
Education
Bachelor of Secondary Education -
West Visayas State University
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Jamabalud National High School
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Matias Yusay Memorial Elementary School
Skills
- Effective Communicator
- Organized
- Decision Making
- Results-Oriented
- Microsoft Office Skilled
- Relationship Building
- Customer Oriented
- Adaptability
- Time Management
- Motivator
- Customer Inquiries
- Workflow Processes
Timeline
Operations Expert
Carelon Global Solutions
03.2022 - Current
Customer Healthcare Associate
Carelon Global Solutions
08.2020 - 03.2022
Customer Healthcare Associate
Hinduja Global Solutions
08.2017 - 08.2020
Project Support Staff
Savant Technologies, Inc
11.2010 - 03.2016
Office Secretary
Oberas Law Office
05.2009 - 10.2010
Bachelor of Secondary Education -
West Visayas State University
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Jamabalud National High School
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Matias Yusay Memorial Elementary School
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