Luis Gabriel Castrillón
Operations
Lowell,MA
Summary
Experienced Operational and technical specialist with a demonstrated history of working in consumer electronics industry. Skilled in communication, warehouse operations, management, teamwork, Leadership and much more. Strong operations and technical professional pursuing a bachelor degree in computer science from the University of massachusetts (Lowell)
Overview
5
5
years of professional experience
Work History
Operations Expert
Apple Inc
Nashua, NH
02.2020 - Current
- Demonstrate consistent performance; leading with top Three most runners and best runner time while motivating and inspiring peers to do the same
- Collaborate with peers in Operations and other areas of the store to continue to improve efficiency in processes and learn the updates to systems and strategies
- Support the customer journey by ensuring inventory is accurate
- Communicate effectively with peers on the status of the day to day tasks that can have an impact on both the internal and external customer experience
- Ensure customers are acknowledged and provided a great experience by following APPLE steps of Service by staying engaged when performing runners, supporting RFP’s, and while on the sales floor
- Takes initiative and seeks/shares input to find ways to improve the workflow in Operations through planning and organizing
- Proficient in inventory and store management systems:SAP retail, GBI, Service Channel
- Use of systems and processes to maintain accuracy and team efficiency in a high traffic, tax free environment
- Supported the closure and re-opening of the retail store during COVID-19 stay at home order
Technical Specialist
Apple
Nashua, NH
03.2021 - Current
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Troubleshot and resolved problems with programs and systems.
- Supported software implementation with client training and troubleshooting expertise.
Sales Specialist
Apple Inc
Nashua, NH
11.2019 - 02.2020
- Affective probing to find best solutions for customers
- Encourage collaboration and innovation to improve customer experience and team moral
- Worked on feedback provided from peers to work on ways to drive company initiatives
- Actively maintain visual standards including device management
- Educated customers on product features and technical details to highlight benefits.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Lead Janitor
C&W Services
Andover, MA
08.2018 - 01.2020
- Critical thinking and problem solving
- Found ways to reduce the rate of terminations by a 75% and bring down complaint rates to a record low 4%
- Was able to connect with fellow janitors to find ways to increase moral within the team and constantly connected with them to keep developing ways to keep the difficulty of job as low as possible and also kept finding ideas to keep productivity high
- Daily and weekly communication to update team members on updates, new processes and trends
Education
Bachelor of Computer Science -
University of Massachusetts - Lowell
Lowell, MASkills
- Effective written Communication
- Logistics Oversight
- Detail Oriented
- Leadership
- Adaptability and flexibility
- Responsibility and Dependability
- Customer Service
- People Skills
- Conflict Management
- Multilingualism
- Empathy
- Presentation skills
- Technical Support Background
- Operating System Installation
- Innovation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Technical Specialist
Apple
03.2021 - Current
Operations Expert
Apple Inc
02.2020 - Current
Sales Specialist
Apple Inc
11.2019 - 02.2020
Lead Janitor
C&W Services
08.2018 - 01.2020
Bachelor of Computer Science -
University of Massachusetts - Lowell
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