Angel Martin Garcia Pozas
Cuauhtémoc,CDMX
Summary
Reliable Roadside Assistance Agent with troubleshooting and customer service. Notable strengths include problem-solving, communication skills, and adaptability to handle emergency situations. Proven ability in delivering roadside solutions promptly, ensuring customer safety and satisfaction. Previous role involved streamlining procedures for efficient roadside response, resulting in improved customer experience.
Overview
14
14
years of professional experience
Work History
Roadside Assistance Agent
CCSI
01.2021 - 09.2024
- Active listening
- Time management
- Attention to details
Customer Service Representative
Qualfon
01.2020 - 12.2020
- Speed
- Patience
- Attentiveness
- Clear communication skills
Teacher
Interlingua
01.2011 - 12.2019
Taught English from basic, intermediate to advance
Excellent spoken and written communication skills
Effective listening skills
Creative skills and ideas for planning practical and interesting lessons
Excellent planning and organization skills
Education
High School Diploma -
John Glenn
Norwalk, CA06-2003
Skills
- Stress Tolerance
- Technical knowledge
- Emergency Management
- Geographical knowledge
- Service Orientation
- Data entry proficiency
Languages
English
Full Professional
Spanish
Professional
Timeline
Roadside Assistance Agent
CCSI
01.2021 - 09.2024
Customer Service Representative
Qualfon
01.2020 - 12.2020
Teacher
Interlingua
01.2011 - 12.2019
High School Diploma -
John Glenn